Summary
Overview
Work History
Education
Skills
Group Fitness Coach
Timeline
Generic

Megan Capozzo

Ingham,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Senior Stylist

Donna Romanello
INGHAM, QLD
09.2011 - 12.2021
  • Maintained a clean and organized work area at all times.
  • Adhered strictly to state regulations regarding sanitation practices within the salon environment.
  • Performed consultations with clients to determine the best style options for them.
  • Maintained personal appearance and work area with neat, professional appeal to build trust with customers.
  • Provided professional hair styling services to customers, including cutting, coloring, and highlighting.
  • Researched current trends in fashion magazines and hairstyling blogs to stay up-to-date on the latest styles.
  • Managed cash register operations including processing payments from customers accurately.
  • Created custom looks for clients based on their individual features and preferences.
  • Assisted with inventory management by ensuring adequate stock levels of supplies are maintained.
  • Coordinated appointments with clients to ensure timely service delivery.
  • Trained junior stylists in proper techniques for cutting and coloring hair.
  • Communicated effectively with other salon staff members to ensure customer satisfaction.
  • Ensured that all safety protocols were followed while providing services to customers.
  • Attended trade shows and events to learn about new products, tools, and techniques.
  • Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Colored, cut and installed extensions according to style photos and client specifications.

Hair Salon Owner

Megan Capozzo
Ingham, QLD
04.2003 - 06.2010
  • Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
  • Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
  • Ensured compliance with state licensing regulations regarding health codes and sanitation practices.
  • Organized inventory system for tracking product sales and restocking shelves accordingly.
  • Provided customer service and addressed customer complaints in a timely manner.
  • Created marketing campaigns to increase clientele base through social media platforms and other outlets.
  • Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
  • Developed training program for new hires that included technical instruction as well as customer service best practices.
  • Recruited new employees based on skill level, qualifications and customer service skills.
  • Monitored financial performance of the salon by analyzing monthly reports to make necessary adjustments.
  • Instructed staff on proper use of products and equipment while adhering to safety standards.
  • Pre-booked future appointments to increase repeat business.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Mentored new staff to enhance personal growth and increase productivity.
  • Inspected work areas and operating equipment and confirmed cleanliness and maintenance.
  • Recruited, hired, evaluated and disciplined service staff members.

Kitchen Hand

Claire Mammino
INGHAM, QLD
05.2009 - 03.2010
  • Cleaned dishes, pots, pans and utensils.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
  • Communicated effectively with co-workers regarding daily tasks assigned.
  • Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
  • Followed all health code guidelines when handling food items.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Disposed of garbage according to health regulations.
  • Sanitized surfaces with approved cleaning solutions after each task was completed.
  • Received deliveries of food items and stored them properly.
  • Stocked shelves with food supplies, such as canned goods and dry ingredients.
  • Served food during catered events or banquets as requested by supervisors or chefs.
  • Set up serving trays for events or parties.
  • Inspected kitchen equipment for proper functioning before use.
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas.
  • Prepared garnishes to complement dishes on menu.
  • Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
  • Restocked condiments on tables throughout restaurant dining room.

Hairdressing Apprentice

Sandra Larosa
Ingham, QLD
12.1999 - 04.2003
  • Kept salon tidy and clean by sweeping away cut hair, washing dirty linens and emptying trash.
  • Sanitized workstations and salon equipment to reduce risk of infection.
  • Carried out simple hair treatments under supervision of qualified stylists to gain experience while establishing rapport with clientele.
  • Responded to customer inquiries by phone, email and in person.
  • Worked with many hairdressers and assisted in all areas, including coloring, styling and cutting.
  • Kept accurate records of customer information including contact details, payment methods used, services rendered.
  • Performed chemical services such as coloring, highlighting, bleaching, perms and relaxers.
  • Prepared hair for cutting and styling by washing, drying, and combing it.
  • Greeted customers upon arrival and provided them with refreshments while they wait for their appointment to begin.
  • Maintained a clean work environment by sweeping, mopping, dusting, and sanitizing equipment.
  • Communicated effectively with other staff members regarding scheduling conflicts or customer issues.
  • Ensured that each client was comfortable throughout the duration of the service.
  • Massaged and treated scalp using hands, fingers or vibrating equipment.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Applied water or setting, straightening or waving solutions to hair.

Checkout Assistant

Woolworths
Ingham, QLD
01.1997 - 11.1999
  • Ensured that all safety procedures were followed at all times.
  • Processed cash and credit card payments accurately and efficiently.
  • Managed queues effectively by providing fast but friendly service.
  • Followed up on customer complaints in a timely manner.
  • Adhered to company policies regarding returns, refunds and exchanges.
  • Answered customer queries in a professional manner.
  • Operated tills efficiently during busy periods.
  • Maintained high standards of cleanliness and tidiness in the checkout area.
  • Completed end of day reports accurately and on time.
  • Assisted customers with their purchases, including scanning items, bagging them and taking payments.
  • Performed opening, closing duties at the start, end of each shift.

  • Built and maintained productive relationships with employees.
  • Answered phone calls to assist customers with questions and orders.

Education

Some College (No Degree) -

Gilroy Santa Maria College
Ingham, QLD
11-1999

Skills

  • Product Knowledge Mastery
  • Social Media Promotion
  • Team Leadership Abilities
  • Client Retention Strategies
  • Relationship Building and Management
  • Appointment Coordination
  • Business Management
  • Schedule Management
  • Innovative Hairstyling Techniques
  • Appointment Scheduling
  • Marketing Understanding

Group Fitness Coach

Cert 111 in Group fitness.

Timeline

Senior Stylist

Donna Romanello
09.2011 - 12.2021

Kitchen Hand

Claire Mammino
05.2009 - 03.2010

Hair Salon Owner

Megan Capozzo
04.2003 - 06.2010

Hairdressing Apprentice

Sandra Larosa
12.1999 - 04.2003

Checkout Assistant

Woolworths
01.1997 - 11.1999

Some College (No Degree) -

Gilroy Santa Maria College

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Megan Capozzo