Megan Carpenter
Ingham,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Support Coordinator
Optimise Health and Wellness
Ingham QLD, QLD
06.2024 - Current
- Acted as an advocate on behalf of clients when appropriate and necessary.
- Served as a liaison between families, caregivers and internal, external service providers.
- Conducted home visits to ensure safety of clients in their environment.
- Updated case notes on a daily basis using an electronic database system.
- Maintained accurate records of client interactions and services provided.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
- Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
- Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
- Developed and maintained relationships with external service providers.
- Assisted clients in accessing and utilizing community resources to meet their needs.
- Monitored progress of clients' goals and objectives.
- Worked with finance department to file receipts and reimbursements.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
Occupational Therapy Assistant
Optimise Health and Wellness
Ingham QLD, QLD
06.2024 - Current
- Adapted activities or materials to meet the needs of a variety of patient populations.
- Encouraged clients by providing positive reinforcement for achievements made during therapy sessions.
- Collected data from observations or interviews with clients to document progress towards goals.
- Provided direct care to clients, including therapeutic activities and exercises.
- Provided direct patient care under the supervision of an Occupational Therapist.
- Maintained accurate records of client progress and treatments.
Indigenous Services Lead
Optimise Health and Wellness
Ingham QLD, QLD
01.2024 - Current
- Maintained up-to-date knowledge of product offerings and services to provide accurate information to customers.
- Maintained up-to-date records regarding contacts, resources, materials related to all aspects of public engagement work.
- Assisted with grant writing efforts by researching available funding sources and preparing proposals.
- Worked closely with staff members in designing creative campaigns for promoting upcoming events or programs.
- Coordinated with other departments to ensure successful execution of community events.
- Responded promptly to inquiries regarding our organization's services or programs from members of the public.
- Analyzed collected data from surveys and identified potential areas for improvement or growth in terms of public engagement efforts.
- Created content for social media platforms that highlighted the positive impact of our organization in the community.
- Developed and implemented successful strategies for increasing volunteer engagement within the community.
- Built partnerships with local businesses, government agencies, and schools to support our mission.
- Organized meetings with key stakeholders to discuss current initiatives and develop new ideas for collaboration.
- Participated in networking events focused on connecting organizations working towards similar goals.
- Established and maintained relationships to meet community needs and avoid service duplication.
Community Education Counsellor
Department of Education
Ingham, QLD
10.2018 - Current
- Conducted individual student meetings to discuss educational objectives and provide personalized advice.
- Coordinated with outside agencies to ensure that all students had access to necessary mental health services when needed.
- Served as an advocate for all students by promoting equity within the school system.
- Advised students on course selection, pathways and career options.
- Collaborated with teachers to design classroom lessons that address diversity issues and foster cultural competency among peers.
- Counseled students in career planning, job placement and academic goals.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Guided students in setting goals and achieving educational objectives.
- Coordinated with faculty and staff to aid in resolution of academic problems.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
- Established contacts with employers to create internship and employment opportunities for students.
Firefighter/Fire Lieutenant
Queensland Fire and Emergency Services
Halifax, QLD
09.2011 - 06.2020
- Prepared records and reports of company responses to fires or other emergencies.
- Responded to fire and emergency alarms and evaluated emergency to direct company operations.
- Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.
- Conducted fire prevention and suppression operations.
- Performed fundamental firefighter and driver duties.
- Established and managed water supplies to support suppression activities.
- Supported continuing operations and rehabilitation of firefighting equipment by identifying new community resources.
- Directed and coordinated firefighting operations to ensure safety of personnel, property and public;.
- Supervised the maintenance of firefighting apparatus, equipment and supplies;.
- Conducted daily inspections to ensure compliance with safety regulations;.
- Coordinated activities with other agencies during emergency incidents;.
- Prepared reports related to operational activities, personnel issues and budget controls;.
- Investigated hazardous conditions, violations of laws or ordinances, and complaints regarding fire protection services.
- Maintained communication with community groups to promote public awareness about fire safety measures;.
- Responded to calls involving hazardous materials incidents, rescue operations or medical emergencies as needed;.
- Ensured that all personnel adhered to established standards for conduct, behavior and dress code requirements;.
- Participated in meetings with elected officials, department heads and representatives from other agencies concerning fire service issues.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
- Inspected buildings to determine compliance with fire codes and fire prevention protocols.
- Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
- Collaborated with Hazmat to clean up chemical and oil spills.
Retail Assistant
Prices Plus
Ingham, QLD
02.2008 - 12.2011
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Engaged with customers and recommended products based on needs and requests.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Processed payments using cash register, credit card machine and POS system.
- Performed regular inventory checks to ensure accurate stock control.
- Assisted in setting up promotional displays, signage and window displays.
- Kept up-to-date knowledge of all products available in the store.
- Restocked shelves with new merchandise when required.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Operated cash registers efficiently during peak hours of business.
- Answered phones promptly and directed calls appropriately.
- Attended team meetings regularly for updates on new products, promotions or services offered by the store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained records related to sales for store management.
Administrative Assistant
Hinchinbrook Operation Clean Up
Ingham, QLD
03.2011 - 07.2011
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Responded effectively to sensitive inquiries or complaints.
- Composed correspondence, reports and meeting notes.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Monitored progress on projects assigned by upper management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Coordinated catering services for various functions, including sales trainings and department meetings.
Retail Assistant
Flower Shop
Ingham, QLD
04.2006 - 12.2008
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Placed special orders or called other local stores to find desired items for customers.
- Processed payments using cash register, credit card machine and POS system.
- Assisted in setting up promotional displays, signage and window displays.
- Organized storeroom items neatly on shelves according to size, color or type of item.
- Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
- Answered phones promptly and directed calls appropriately.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
High School Diploma -
Ingham State High School
12.1997
Skills
- Student Development
- Administrative Abilities
- Excellent Oral and Written Communication
- Student Mentorship
- Student Support
- School Programs Development
- Individual Counseling
- Resume Writing Instruction
- Academic Support
- Career Advising
- Emotional Support
- Confidential Services
- Attention to Detail
- Relationship Development
- Data Analysis and Reporting
- Letters of Recommendation
- Listening Actively
- Problem-Solving
- Presentation Preparation
- Team Collaboration
- Event Planning
- Documentation and Recordkeeping
- Meeting Coordination
- Scheduling appointments
- Networking
- Computer Skills
- Troubleshooting
- Decision-Making
- Remote Office Availability
- Dependable and Responsible
Timeline
Support Coordinator
Optimise Health and Wellness
06.2024 - Current
Occupational Therapy Assistant
Optimise Health and Wellness
06.2024 - Current
Indigenous Services Lead
Optimise Health and Wellness
01.2024 - Current
Community Education Counsellor
Department of Education
10.2018 - Current
Firefighter/Fire Lieutenant
Queensland Fire and Emergency Services
09.2011 - 06.2020
Administrative Assistant
Hinchinbrook Operation Clean Up
03.2011 - 07.2011
Retail Assistant
Prices Plus
02.2008 - 12.2011
Retail Assistant
Flower Shop
04.2006 - 12.2008
High School Diploma -
Ingham State High School
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