Summary
Overview
Work History
Education
Skills
References
Timeline
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Megan Carpenter

Cordelia,QLD

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

28
28
years of professional experience

Work History

Emerging Leaders Coordinator

Townsville Catholic Education - Gilroy Santa Maria
01.2025 - Current
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Mentored and tutored individual students needing additional help.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
  • Shared important information with students concerning upcoming assignments and tests.
  • Coordinated the Emerging Leaders Program

Support Coordinator

Optimise Health and Wellness
06.2024 - 12.2024
  • Acted as an advocate on behalf of clients when appropriate and necessary.
  • Served as a liaison between families, caregivers and internal, external service providers.
  • Conducted home visits to ensure safety of clients in their environment.
  • Updated case notes on a daily basis using an electronic database system.
  • Maintained accurate records of client interactions and services provided.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.
  • Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
  • Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
  • Developed and maintained relationships with external service providers.
  • Assisted clients in accessing and utilizing community resources to meet their needs.
  • Monitored progress of clients' goals and objectives.
  • Worked with finance department to file receipts and reimbursements.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.

Indigenous Services Lead

Optimise Health and Wellness
01.2024 - 12.2024
  • Maintained up-to-date knowledge of product offerings and services to provide accurate information to customers.
  • Maintained up-to-date records regarding contacts, resources, materials related to all aspects of public engagement work.
  • Assisted with grant writing efforts by researching available funding sources and preparing proposals.
  • Worked closely with staff members in designing creative campaigns for promoting upcoming events or programs.
  • Coordinated with other departments to ensure successful execution of community events.
  • Responded promptly to inquiries regarding our organization's services or programs from members of the public.
  • Analyzed collected data from surveys and identified potential areas for improvement or growth in terms of public engagement efforts.
  • Created content for social media platforms that highlighted the positive impact of our organization in the community.
  • Developed and implemented successful strategies for increasing volunteer engagement within the community.
  • Built partnerships with local businesses, government agencies, and schools to support our mission.
  • Organized meetings with key stakeholders to discuss current initiatives and develop new ideas for collaboration.
  • Participated in networking events focused on connecting organizations working towards similar goals.
  • Established and maintained relationships to meet community needs and avoid service duplication.

Community Education Counsellor

Department of Education
10.2018 - 12.2023
  • Conducted individual student meetings to discuss educational objectives and provide personalized advice.
  • Coordinated with outside agencies to ensure that all students had access to necessary mental health services when needed.
  • Served as an advocate for all students by promoting equity within the school system.
  • Advised students on course selection, pathways and career options.
  • Collaborated with teachers to design classroom lessons that address diversity issues and foster cultural competency among peers.
  • Counseled students in career planning, job placement and academic goals.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
  • Guided students in setting goals and achieving educational objectives.
  • Coordinated with faculty and staff to aid in resolution of academic problems.
  • Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
  • Conferred with parents, teachers and administrators to discuss children's progress and resolve behavioral and academic problems.
  • Established contacts with employers to create internship and employment opportunities for students.

Firefighter/Fire Lieutenant

Queensland Fire and Emergency Services
09.2011 - 06.2020
  • Prepared records and reports of company responses to fires or other emergencies.
  • Responded to fire and emergency alarms and evaluated emergency to direct company operations.
  • Conducted search and rescue operations, quickly analyzed medical emergencies and administered first aid to injured persons.
  • Conducted fire prevention and suppression operations.
  • Performed fundamental firefighter and driver duties.
  • Established and managed water supplies to support suppression activities.
  • Supported continuing operations and rehabilitation of firefighting equipment by identifying new community resources.
  • Directed and coordinated firefighting operations to ensure safety of personnel, property and public;.
  • Supervised the maintenance of firefighting apparatus, equipment and supplies;.
  • Conducted daily inspections to ensure compliance with safety regulations;.
  • Coordinated activities with other agencies during emergency incidents;.
  • Prepared reports related to operational activities, personnel issues and budget controls;.
  • Investigated hazardous conditions, violations of laws or ordinances, and complaints regarding fire protection services.
  • Maintained communication with community groups to promote public awareness about fire safety measures;.
  • Responded to calls involving hazardous materials incidents, rescue operations or medical emergencies as needed;.
  • Ensured that all personnel adhered to established standards for conduct, behavior and dress code requirements;.
  • Participated in meetings with elected officials, department heads and representatives from other agencies concerning fire service issues.
  • Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
  • Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
  • Inspected buildings to determine compliance with fire codes and fire prevention protocols.
  • Located hydrants and operated pumps at proper pressure to evaluate adequacy of water system and availability of water supply.
  • Collaborated with Hazmat to clean up chemical and oil spills.

Retail Assistant

Prices Plus
02.2008 - 12.2011
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Engaged with customers and recommended products based on needs and requests.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Processed payments using cash register, credit card machine and POS system.
  • Performed regular inventory checks to ensure accurate stock control.
  • Assisted in setting up promotional displays, signage and window displays.
  • Kept up-to-date knowledge of all products available in the store.
  • Restocked shelves with new merchandise when required.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Operated cash registers efficiently during peak hours of business.
  • Answered phones promptly and directed calls appropriately.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained records related to sales for store management.

Administrative Assistant

Hinchinbrook Operation Clean Up
03.2011 - 07.2011
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Maintained accurate department and customer records.
  • Responded effectively to sensitive inquiries or complaints.
  • Composed correspondence, reports and meeting notes.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Monitored progress on projects assigned by upper management.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Coordinated catering services for various functions, including sales trainings and department meetings.

Retail Assistant

Flower Shop
04.2006 - 12.2008
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Placed special orders or called other local stores to find desired items for customers.
  • Processed payments using cash register, credit card machine and POS system.
  • Assisted in setting up promotional displays, signage and window displays.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Answered phones promptly and directed calls appropriately.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Bagged or packaged purchases and wrapped gifts.
  • Ticketed, arranged and displayed merchandise to promote sales.

Pharmacy Assistant

Tully Day & Night Pharmacy
02.2005 - 11.2005
  • Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
  • Verified accuracy of medication orders and entered data into pharmacy system.
  • Maintained inventory records by restocking shelves with pharmaceuticals.
  • Processed payments from customers using cash registers and debit and credit card terminals.
  • Answered customer inquiries regarding drug interactions, side effects and dosage instructions.
  • Provided guidance on the selection of over-the-counter medications and supplements.
  • Greeted customers upon arrival at the pharmacy counter.
  • Received telephone calls from physicians, nurses or other healthcare professionals requesting information about medications or supplies.
  • Checked incoming shipments against purchase orders to verify quantity, quality and price accuracy.
  • Followed safety procedures when handling hazardous chemicals, such as cleaning solutions.
  • Performed administrative duties such as filing documents, faxing forms, answering phones.
  • Participated in staff meetings discussing new developments within the pharmacy profession.
  • Maintained pharmacy counter and related areas in clean, neat and organized fashion.
  • Delivered quality care to customers through close collaboration with pharmacist.

Farm Hand

Hawkins Banana Farm
10.2004 - 12.2004
  • Harvested crops according to season and maintained records of yields.
  • Monitored weather conditions to ensure optimal planting times.
  • Operated irrigation systems to provide adequate water supply for plants.
  • Loaded and unloaded trucks with supplies or products from the farm.
  • Prepared produce for sale and consumption by picking, cleaning, and packing with labels.
  • Operated and maintained farm machinery and equipment, following safety protocols.
  • Managed irrigation systems to ensure adequate water distribution.

Playgroup Assistant

Piccaninny Playgroup
01.2001 - 06.2004
  • Assisted in leading and organizing activities for children such as arts, crafts, games and reading stories.
  • Provided supervision and care to young children ranging from infants to pre-school age.
  • Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
  • Ensured safety of the children by monitoring their play areas and activities throughout the day.
  • Maintained classroom cleanliness by tidying up toys, wiping down surfaces and vacuuming rugs.
  • Developed positive relationships with parents through communication about their child's daily activities.
  • Supported teachers in planning lessons that were developmentally appropriate for each age group.
  • Kept accurate records of attendance, meals served, nap times and other important information related to childcare.
  • Enforced rules to teach good manners and maintain safe environment.
  • Read aloud and played alphabet games to encourage early literacy.
  • Secured indoor and outdoor premises to protect children.
  • Attended to lunch periods to help children open food packages and monitor activities

Administrative Assistant

Malanbarra Midja Housing and Welfare Incorporation
01.1997 - 12.2001
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Created travel arrangements for senior managers according to their requirements.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Scheduled appointments between clients and customers and internal staff members.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Education

High School Diploma -

Ingham State High School
Ingham, QLD
12.1997

Skills

  • Student Development
  • Administrative Abilities
  • Excellent Oral and Written Communication
  • Student Mentorship
  • Student Support
  • School Programs Development
  • Individual Counseling
  • Resume Writing Instruction
  • Academic Support
  • Career Advising
  • Emotional Support
  • Confidential Services
  • Attention to Detail
  • Relationship Development
  • Data Analysis and Reporting
  • Letters of Recommendation
  • Listening Actively
  • Problem-Solving
  • Presentation Preparation
  • Team Collaboration
  • Event Planning
  • Documentation and Recordkeeping
  • Meeting Coordination
  • Scheduling appointments
  • Networking
  • Computer Skills
  • Troubleshooting
  • Decision-Making
  • Remote Office Availability
  • Dependable and Responsible

References

Sean Gunston

Head of Department

Ingham State High School

0408 766 086


Peter Bishop

Deputy Principal

Ingham State High School

0417 784 433

Timeline

Emerging Leaders Coordinator

Townsville Catholic Education - Gilroy Santa Maria
01.2025 - Current

Support Coordinator

Optimise Health and Wellness
06.2024 - 12.2024

Indigenous Services Lead

Optimise Health and Wellness
01.2024 - 12.2024

Community Education Counsellor

Department of Education
10.2018 - 12.2023

Firefighter/Fire Lieutenant

Queensland Fire and Emergency Services
09.2011 - 06.2020

Administrative Assistant

Hinchinbrook Operation Clean Up
03.2011 - 07.2011

Retail Assistant

Prices Plus
02.2008 - 12.2011

Retail Assistant

Flower Shop
04.2006 - 12.2008

Pharmacy Assistant

Tully Day & Night Pharmacy
02.2005 - 11.2005

Farm Hand

Hawkins Banana Farm
10.2004 - 12.2004

Playgroup Assistant

Piccaninny Playgroup
01.2001 - 06.2004

Administrative Assistant

Malanbarra Midja Housing and Welfare Incorporation
01.1997 - 12.2001

High School Diploma -

Ingham State High School

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Megan Carpenter