Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic

MEGAN CHAMBERS

Hervey Bay,QLD

Summary

Professional with extensive experience in community services, specializing in youth justice, crisis intervention and aged care navigation. Proven track record in program development and stakeholder engagement, driving positive outcomes for individuals and communities. Recognized for high productivity and efficiency, with strong skills in resource allocation and leadership. Committed to making a meaningful impact through effective communication and advocacy.

Overview

24
24
years of professional experience

Work History

Aged Care Navigator

Footprints Community
Hervey Bay, QLD
05.2023 - Current
  • Assessed client needs and coordinated appropriate care services.
  • Educated clients on available community resources and support options.
  • Collaborated with healthcare providers to develop personalized care plans.
  • Facilitated communication between clients and service providers for effective care delivery.
  • Monitored client progress and adjusted care plans as necessary.
  • Provided emotional support to clients and families during challenging situations.
  • Maintained accurate records of client interactions and service referrals.
  • Facilitated referrals for appropriate mental health services when indicated.
  • Conducted outreach activities to identify individuals who may need assistance or are at risk of developing health issues.
  • Served as an advocate for vulnerable populations ensuring access to necessary services is not denied due to lack of financial means or language barriers.

Case Manager – Youth Justice Specialist

Australian Red Cross
08.2021 - 04.2023
  • Establish and maintain effective networks and relationships with other service providers, local agencies, and other non-government services to ensure that client needs are being met in an appropriate professional manner.
  • Develop, implement, monitor, and review a case plan cooperatively and transparently with each client.
  • Develop and deliver activities for clients using evidence-based research.
  • Effective case noting and record keeping.
  • Liaise with parents, family and stakeholders requested by the young person to support development of young people and to ensure positive working relationships are maintained.
  • Provide Justice related mentoring and support to case managers and support workers with complex cases, including access to relevant legal support.
  • Conduct therapeutic intervention and engagement strategies to assist with changing behaviors where necessary.
  • Provide IYS team with advice and support with regards to safe engagement strategies for young people affected by the justice system.

Team Leader Operational (Acting)

Australian Red Cross
12.2022 - 03.2023
  • Supervision, support, and guidance of the Integrated Youth Services team.
  • Compliance with reporting and budget obligations.
  • Recruitment of new staff.
  • Incident reporting.
  • Workplace Health and Safety reporting.

Case Manager – Door 42/Youth Care programs

Regional Housing Ltd
04.2019 - 08.2021
  • Develop, implement, monitor, and review case plans in conjunction with clients residing in crisis accommodation.
  • Support, advocate and provide referrals for young people in crisis and/or at risk of homelessness.
  • Ensure accurate and thorough case notes in line with policy and funding requirements.
  • Administer brokerage and ensure all financial obligations are met.
  • Provide intensive case management through mobile support to clients in the community to assist in sustaining tenancies.

Acting Team Leader – Youth Care

Regional Housing Ltd
06.2016 - 09.2017
  • Supervision and guidance of team of youth support workers.
  • Participation in community meetings and events.
  • Preparation and submission of reports as per reporting obligations.
  • Managing own case load of clients including those externally housed.

Senior Investigator – Ethical Standards

Queensland Department of Education and Training
01.2011 - 06.2014
  • Investigation of misconduct involving employees of the department.
  • Compilation of comprehensive reports.
  • Conducting investigations including identifying and obtaining witness statements from adults and children, identifying breaches of the departments code of conduct and compiling comprehensive reports for forwarding to director and workforce management for discipline review.
  • Consultation and collaboration with external departments including Queensland Police, unions, legal services.

Investigator – Plain Clothes Senior Constable of Police

Queensland Police Service
10.2008 - 12.2011
  • Investigation of serious protracted offences.
  • Problem solving/analytical skills.
  • Communication, negotiation, and mediation skills.
  • Conflict management.
  • Attendance in court; supply of oral testimony.
  • Referral and attendance at youth justice conferences as a method of diversion from the court process.
  • Supervision and training of junior officers.
  • Time management skills.
  • Excellent knowledge of Queensland and federal legislation and ability to interpret policy and procedures.

Rehabilitation and Return to Work Coordinator

Queensland Police Service
01.2008 - 12.2011
  • Implementation of return-to-work programs in consultation with workers and supervisors.
  • Communication with external bodies (Work Cover QLD, Doctors, Occupational Therapists).
  • Excellent verbal and written communication with relevant internal and external agencies to ensure safe and timely return to full duties.

General Duties Police Officer

Queensland Police Service
01.2005 - 10.2008
  • Compliance with policies and procedures.
  • Conflict resolution and offender management.
  • Responded to critical situations often involving risk of violence.
  • Apply use of force techniques as required.
  • Concise and timely completion of relevant paperwork including comprehensive reports and court briefs.
  • Appearance in court to provide evidence.
  • Acted as the neighborhood liaison officer delivering crime statistics and reports to designated area.
  • Performed watch house duties involving transport of offenders to court, ensuring a safe environment for police and the public.
  • Acted as a mentor and trainer for first year constables.

Youth Worker (Development Officer/Early Intervention and Prevention)

South Burnett Community Training Centre – CTC Youth Services
01.2001 - 01.2004
  • Supported accommodation assistance program.
  • Case management of young people including implementation and execution of programs to assist in developing life and career skills.
  • Responded to young people in crisis through intake and case management work.
  • Intensively supported young people towards successful transitions (education, training, employment, back home or to independence).
  • Use of appropriate communication and conflict resolution skills in relation to young people affected by alcohol or drugs.

Coordinator (Back on Track – Alternative Education Program)

South Burnett Community Training Centre – CTC Youth Services
01.2001 - 01.2002
  • Day to day operation of alternative education programs providing intensive support for young people disconnected from main-stream education.
  • Policy development.
  • Budget management.
  • Consultation with local government and funding bodies.

Education

Diploma - Community Services

Bremer Tafe
01-2003

Diploma - Applied Science

University of Queensland
Brisbane, QLD
01-2001

Certificate III - Security Operations

Skills

  • Case management
  • Crisis intervention
  • Evidence-based practice
  • Client advocacy
  • Behavioral assessment
  • Report writing
  • Strengths-based approach
  • Trauma-informed care

References

  • Cindy White, Coordinator, Care Finder Program - Footprints Community, 04
  • Janine O’Toole, Regional Operations Manager – Australian Red Cross, 0411 916 079

Volunteer Experience

Youth Street Team, Fraser Coast Youth Alliance, 01/01/20, Current

Timeline

Aged Care Navigator

Footprints Community
05.2023 - Current

Team Leader Operational (Acting)

Australian Red Cross
12.2022 - 03.2023

Case Manager – Youth Justice Specialist

Australian Red Cross
08.2021 - 04.2023

Case Manager – Door 42/Youth Care programs

Regional Housing Ltd
04.2019 - 08.2021

Acting Team Leader – Youth Care

Regional Housing Ltd
06.2016 - 09.2017

Senior Investigator – Ethical Standards

Queensland Department of Education and Training
01.2011 - 06.2014

Investigator – Plain Clothes Senior Constable of Police

Queensland Police Service
10.2008 - 12.2011

Rehabilitation and Return to Work Coordinator

Queensland Police Service
01.2008 - 12.2011

General Duties Police Officer

Queensland Police Service
01.2005 - 10.2008

Youth Worker (Development Officer/Early Intervention and Prevention)

South Burnett Community Training Centre – CTC Youth Services
01.2001 - 01.2004

Coordinator (Back on Track – Alternative Education Program)

South Burnett Community Training Centre – CTC Youth Services
01.2001 - 01.2002

Diploma - Community Services

Bremer Tafe

Diploma - Applied Science

University of Queensland

Certificate III - Security Operations

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