Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Coppock

Doreen,VIC

Summary

I am a highly-motivated employee with desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. I am adept at working effectively unsupervised and am now a senior administrative member of our team. I have shown to be a dedicated professional with a proactive attitude and the ability to learn quickly, stepping into many different roles each day. I offer several years of experience in the field and have built a strong work ethic and effective communication skills. I am eager to contribute to a dynamic team and support organizational goals. I am known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. With a passion in continuous learning and professional development. I would consider myself a versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. I have demonstrated the ability to adapt quickly to new software and systems, improving data management and operational processes. I have worked closely with my team to make significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

12
12
years of professional experience

Work History

Administration Officer

Austin Health
Heidelberg, VIC
07.2020 - Current
  • Received and distributed mail, letters and packages.
  • Set appointments and managed meeting schedule.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Encouraged and improved cross-department internal communication.
  • Responded to queries raised by customers via email or social media channels in a professional manner.
  • Created reports using advanced data management and software skills.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Developed and implemented effective office procedures to ensure smooth running of the organisation.
  • Compiled correspondence such as letters, memos and emails on behalf of senior staff members.
  • Updated and successfully cleared high volume of files daily with reliable accuracy.
  • Assisted with the preparation of monthly reports on a range of topics including sales figures, budgeting information and performance metrics.
  • Ensured that all incoming calls were answered promptly in a professional manner.
  • Monitored and documented program, staff and leadership actions and drafted update reports for senior leaders.
  • Maintained positive working relationship with fellow staff and management.
  • Developed and strengthened client relationships by delivering knowledgeable support.
  • Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
  • Supervised administrative staff, delegating tasks and managing workload distribution.
  • Handled correspondence, including drafting emails, memos, and reports for senior management.
  • Assisted organizational efforts by filing, entering data and answering phones.

Personal Care Assistant

Austin Health
Heidelberg, VIC
11.2019 - 07.2020
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Built strong and trusting rapport with clients and loved ones.
  • Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
  • Helped clients get in and out of beds and wheelchairs.

Personal Service Assistant

Estia Health
South Morang, VIC
01.2015 - 11.2019
  • Recorded client status progress and challenges in logbooks and reports.
  • Responded quickly to emergency situations involving elderly clients.
  • Supported bathing, dressing and personal care needs.
  • Assisted in developing individualised care plans for elderly clients.
  • Provided recreational activities such as games, reading materials, music and outdoor walks.
  • Collaborated with family members to ensure that all client needs were met.

Sterilisation Technician

Surgi Supplies
Thomastown, VIC
02.2013 - 12.2015
  • Organized and assembled routine or specialty surgical instrument trays or other sterilized supplies, filling special requests as needed.
  • Verified accuracy of contents against order forms before sealing packages.
  • Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

Education

Certificate IV - Medical Secretarial

International Career Institue
Melbourne, VIC
11-2020

Certificate III Health Services Assistant - Health Service Assistant

Open Colleges
Hurstbridge, VIC
02-2015

High School Diploma -

Spruce Creek High School
Port Orange Florida
05-2002

Skills

  • Documentation and control
  • Policy and procedure modification
  • File maintenance
  • Reporting skills
  • Regulatory compliance
  • Report generation
  • Dictation for our professors' clinics
  • Document control
  • Calendar management
  • Document preparation
  • Relationship building
  • File management
  • Administrative support
  • Senior Administration
  • Calm and level-headed under duress
  • can easily Multi-task
  • Outgoing demeanor
  • Worked with doctors and patients on a daily basis
  • Patient and understanding

Timeline

Administration Officer

Austin Health
07.2020 - Current

Personal Care Assistant

Austin Health
11.2019 - 07.2020

Personal Service Assistant

Estia Health
01.2015 - 11.2019

Sterilisation Technician

Surgi Supplies
02.2013 - 12.2015

Certificate IV - Medical Secretarial

International Career Institue

Certificate III Health Services Assistant - Health Service Assistant

Open Colleges

High School Diploma -

Spruce Creek High School
Megan Coppock