Megan Crane

Provide administration support to all departments within the business

• Schedule home deliveries with customers
• Address all “call back” and email queries promptly
• Review and modify daily manifests from clients and upload into the Transport Management System
• Visit clients as required and in consultation with the Contracts Manager & Contracts Account Manager to strengthen our relationship with the key decision makers within our clients’ businesses
• Assist the Administration Department with the review and investigation of all Damage claims
• Communicate with sub-contractors on a regular basis to ensure that any issues are resolved before they impact our clients
• Address all client and sub-contractor queries within 24 hours of receipt
• Prepare and send all client-specific reporting prior to close of business each day or stipulated deadline
• Respond to all email and phone booking requests
• Ensure KPI’s are achieved on delivery
• Plan all home delivery schedules for next day delivery
• Meet all WH&S guidelines and policies

• Picking and packing stock and produce
• Tag and label merchandise
• Quality Checking all deliveries and dispatches
• Operating light machinery
• Track and document shipment arrival and departure times
• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
• Maintaining a high standard of cleanliness throughout the workplace

• Customer service; Greeting people & taking orders
• Maintaining a fast speed of service, especially during rush times
• Preparing food & drinks
• Processing payments
• Inventory management
• Clean work station thoroughly before, during and after each shift
• Respond to customer questions, concerns & complaints