Megan Currey
Eastwood,NSW
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. I am a caring and compassionate professional, working within the community services and housing sector with a desire to develop both personally and professionally, whilst making a positive impact on the lives of individuals and families.
Overview
16
16
years of professional experience
Work History
Team Leader
St Vincent de Paul
12.2017 - Current
- Oversee and provide support to a multidisciplinary team including specialized workers, Providing Client review, guidance and Supervision to case workers, Adjusting to lead and support individual team leaders.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Acting Manager Housing and Homelessness
St Vincent de Paul
01.2024 - 02.2024
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Acting Area Manager
St Vincent de Paul
08.2023 - 09.2023
- Leadership, Performance and development support, KPI and using internal Vinnies systems for OKR and Viva goals to align with the strategic plan, Collaboration and Networking: Working with key senior stakeholders in the Inner-City Alliance to discuss contracts and tender obligations, Crisis intervention and conflict resolution, Advocacy and policy Knowledge, Cultural competence, Data analysis and reporting
Acting Manager Housing and Homelessness
St Vincent de Paul
05.2023 - 09.2023
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
Acting Manager Housing and Homelessness
St Vincent de Paul
05.2023 - 08.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Case Worker
St Vincent de Paul
06.2016 - 01.2018
- Creating case plans that assist to empower clients and enable them to achieve long term positive out comes, Commitment and adherence to the Client Service Delivery Model (Comprehensive assessment, support, referral, review and exit planning for all clients), Providing residential and outreach case management with a respectful, non-judgmental and inclusive attitude, Adherence to Trauma Informed, Culturally Competent and Client Centred practices, The formulation of case plans to the specific needs of the individual and to their recovery stage, Maintaining confidentiality according to the Society and legislation, Fulfilling all mandatory reporting requirements.
Support Worker
St Vincent de Paul
11.2012 - 06.2016
- Working within the ETHOS and mission of St Vincent De Paul society, Conducting phone assessments, Maintaining boundaries with clients, while working effectively within a case plan, Adhering to policies and procedures, Offering client support and assisting to their needs, Knowledge of issues relating to homelessness and families experiencing crisis, Provide a variety of support to families and women who are clients of this service, Sound knowledge of intake procedures, Daily and nightly routines and schedules of support workers, Understanding and following of Vincentian house policies and procedures, Working within WHS legislation, Documenting all interactions between workers/clients, Attend and contribute to staff meetings.
Mentor/Youth Worker
Life Without Barriers
01.2008 - 01.2012
- Mentoring and support work to numerous youth with a number of complex needs, including but not limited to disabilities, trauma and suffering neglect, Completed 3 years’ worth of study and educational trainings whilst actively working with youth, Organisation and supervision on group camps and Christmas parties, Working with children in foster homes to better support their placements, Working with clients with special needs, in their own funded homes helping to assist them with everyday needs including bathing etc, Liaison with government bodies, including Families SA and Police, Filing reports with above government agencies, and completing incident reports.
Education
Acquired Certificates Available Upon Request
Diploma - Leadership And Management
TAFE
North Strathfield, NSW05.2024
Certificate - Social Work
TAFE SA
11.2011
Skills
- Mentoring, Coaching
- Work Planning
- Team Supervision, Performance Evaluations, Employee Evaluation
- Complaint resolution
- Quality Improvement, Continuous Improvement
- Documentation And Reporting
- Client Support
- Analytical Thinking
- Complex Problem-Solving
- Teamwork and Collaboration
- SMART goals, Goal Setting
- Key Performance Indicators
- Reliability, Adaptability
Accomplishments
- Leadership and supervisory roles within the Kids Engaged in Education Program (KEEP) in facilitating school holiday programs and after school activities.
- Participation in the Central Station Helpdesk involving community outreach assistance to rough sleepers through collaboration with several external community support services.
- Coordination of the Adina Martin place project during Covid 2020 outbreak. Liaising with managers to ensure staff (case work and support staff) were available for support in addition to MTH clinic for PWA support.
- Dulwich Hill Lodge Crisis response, collaborating with other SHS services, DCJ and health teams to relocate over 70 vulnerable clients into alternative accommodation and ensuring wrap around supports.
Education And Professional Development
- Diploma in Leadership and management Tafe Digital – currently undertaking, completion 2024
- Social Work (pilot youth engaging youth) 2009-2011
- Child Protection 2008 – ongoing
- First Aid – CPR
- Acquired Education & Certificates available on request.
- Learning the stories of the Dreamtime to adequately engage children in their Aboriginal culture
References
REFEREES AVAILABLE UPON REQUEST
Volunteer Experience
- CEO sleepout.
- Train the trainer for delivery of organizational change in line with Strategic plan.
Timeline
Acting Manager Housing and Homelessness
St Vincent de Paul
01.2024 - 02.2024
Acting Area Manager
St Vincent de Paul
08.2023 - 09.2023
Acting Manager Housing and Homelessness
St Vincent de Paul
05.2023 - 08.2023
Acting Manager Housing and Homelessness
St Vincent de Paul
05.2023 - 09.2023
Team Leader
St Vincent de Paul
12.2017 - Current
Case Worker
St Vincent de Paul
06.2016 - 01.2018
Support Worker
St Vincent de Paul
11.2012 - 06.2016
Mentor/Youth Worker
Life Without Barriers
01.2008 - 01.2012
Acquired Certificates Available Upon Request
Diploma - Leadership And Management
TAFE
Certificate - Social Work
TAFE SA
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