MEGAN DAVERN

• Enhanced patient well-being by administering acupuncture treatments to address various health issues.
• Established loyal client base through personalized treatment plans and attentive client service.
• Maintained detailed patient records, ensuring accurate documentation of treatments, progress, and outcomes.
• Educated patients on the benefits of acupuncture and complementary therapies, fostering a deeper understanding of holistic health practices.
• Adhered to strict sanitation standards, guaranteeing a clean and safe environment for all clients.
• Attended professional development workshops to stay current with industry trends, enhancing expertise in traditional Chinese medicine practices.
• Streamlined appointment scheduling process, optimizing time management skills while accommodating a growing number of clients.
• Contributed to the successful operation of a thriving acupuncture clinic by diligently maintaining client records and managing financial transactions.

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Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Handled cash transactions and maintained sales and payments records accurately.
• Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.

Enhanced customer satisfaction by providing efficient and friendly service during checkout.
• Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
• Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
• Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.

• Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Streamlined office processes by implementing efficient organizational systems and digital tools.

• Study Abroad: Guangxi University Of Chinese Medicine, Nanning, Guangxi, China,Advanced Studies For Acupuncture & Moxibustion International Medicine Of Traditional Chinese Medicine 01/2016-01/2016

• Study Abroad: (Scholarship) National Taiwan Normal University Mandarin Training Centre, Taipei,Taiwan, Practical Audio Visual Chinese I & II