Cadence De Luca
Geraldton,Australia
Summary
I am a friendly and happy person. I am a valuable team member that is hard working and a quality employee, with excellent money handling and team management skills, responsible stock management and record keeping. I have experience in overseeing all areas of my previous employment, with the ability to make adjustments, reschedule and prioritize tasks. I am a quick thinking, responsible and highly organized team member with experience in being a team manager, overseeing the daily running and management of a large organization franchise. I am highly reliable in both my professional and personal life, and motivated which drives me to excellent customer service, communication skills and problem solving abilities. Proven skills in receiving, organizing and displaying stock. Hardworking, safety orientated and reliable team member working in fast paced, physically demanding roles both as a valuable team member and confidently independent.
I feel I would be an asset to your organization due to my commitment, my knowledge and my readiness's to succeed in any venture. I have a strong desire to learn new things and succeed in my future endeavors.
Overview
8
8
years of professional experience
Work History
Stock Assistant
Willocks Surf
Geraldton, WA
09.2023 - Current
- Unloaded and processed incoming stock deliveries, ensuring that all items were accounted for.
- Created and monitored invoices and accounts of stock being received and dispersed.
- Maintained accurate records of all inventory transactions, including sales, returns, and transfers.
- Organized shelves in the back room according to product type and size.
- Assisted customers with locating specific products and answering questions about merchandise availability.
- Provided support to other staff members during peak times of business activity.
- Created detailed reports on inventory levels, damaged goods, and discrepancies between physical count and computer records.
- Maintained accurate inventory records and monitored stock levels.
- Conducted regular physical audits of warehouse products.
- Resolved discrepancies between actual inventories and computer-generated records.
- Assisted in developing efficient storage solutions for optimal space utilization.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing stock room
Retail Assistant
Willocks Surf
Geraldton, Western Australia
09.2021 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Restocked and organized shelves during slow periods to maintain store appearance.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Ticketed, arranged and displayed merchandise to promote sales.
Shift Manager
McDonalds
Geraldton, Western Australia
01.2021 - 08.2021
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Directed employees through daily routines.
- Handled any customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Answered customer inquiries in regard to nutritional information and menu offerings.
Crew Trainer
McDonalds
Geraldton, Western Australia
01.2020 - 01.2021
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in all areas of operations.
- Answered customer questions and took orders.
- Operated fryers and grills, assisted with putting orders together and bagged items for customers.
McCafe Barista
McDonalds
Geraldton, Western Australia
07.2019 - 12.2020
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized official and off-menu coffee and tea preparations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Merchandised display cases and promoted prepared foods.
- Weighed, ground and packed coffee per customer orders.
- Developed creative and appealing latte art techniques and instructed coworkers in method.
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
Crew Member
McDonalds
Geraldton, Western Australia
08.2016 - 07.2019
- Performed cleaning duties, including wiping tables and equipment, sweeping and refilling stock.
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Packed all fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared quality products while maintaining portion control and presentation within service goal times.
- Drove team success by completing assigned task quickly and accurately.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Upheld high standards of productivity and quality in all areas of operations.
- Answered customer questions and took orders.
- Totaled bills, accepted payments and returned change.
Education
High School Diploma -
Nagle Catholic College
Geraldton10.2020
Certificate II - Sport And Rec
Nagle Catholic College
Geraldton12.2019
Certificate II - Sports Coaching
Nagle Catholic College
Geraldton12.2020
Certificate - First Aid
St Johns Ambulance
Geraldton01.2021
Certificate - Fire Warden Training
McDonalds
Geraldton01.2021
Skills
- Opening and closing procedures
- Training and mentoring
- Issue and conflict resolution
- Leadership
- Customer service
Timeline
Stock Assistant
Willocks Surf
09.2023 - Current
Retail Assistant
Willocks Surf
09.2021 - Current
Shift Manager
McDonalds
01.2021 - 08.2021
Crew Trainer
McDonalds
01.2020 - 01.2021
McCafe Barista
McDonalds
07.2019 - 12.2020
Crew Member
McDonalds
08.2016 - 07.2019
High School Diploma -
Nagle Catholic College
Certificate II - Sport And Rec
Nagle Catholic College
Certificate II - Sports Coaching
Nagle Catholic College
Certificate - First Aid
St Johns Ambulance
Certificate - Fire Warden Training
McDonalds
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