Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Donovan

Naracoorte,SA

Summary

My name is Megan Donovan and I am looking for employment, I am strongly motivated and will give anything a go. I am a fast Learner and have strong attention to detail. I have 3 Boys who go to Naracoorte South Primary School. Taison, 10. Darcy, 8 and Arlo, 7. I am looking for a job that i can work around my children. I work hard and are an asset to any business. I am a dedicated worker and very motivated. I work well alone and in a team environment. I am a reliable, proactive, Highly Organized and punctual. I am a very quick learner and take every task and challenge in my stride.

Overview

10
10
years of professional experience

Work History

Nursery and Cafe Staff

Hutchisons Nursery
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
  • Contributed to overall cost savings efforts by monitoring inventory levels closely and ordering stock adjustments as needed.
  • Ensured safety of staff members through comprehensive training on tool usage, chemical handling, and general workplace procedures.
  • Enhanced plant health by implementing proper pruning techniques and weed control methods.
  • Implemented creative solutions for space limitations in urban gardens with vertical planting systems, container gardens, and rooftop installations.
  • Optimized irrigation systems for efficient water use while maintaining optimal plant growth and health.
  • Improved overall garden aesthetics by selecting visually appealing plant combinations based on color, texture, and seasonal interest.

Animal Husbandry

HD Livestock Contracting
01.2022 - 12.2023
  • Used all-terrain vehicles to patrol expansive land holding, pastures and grazing areas to monitor animal activities.
  • Fed and watered livestock and monitored food and water supplies.
  • Marked livestock to identify ownership and grade using Tags.
  • Administered medications and vaccinations.
  • Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration and shearing.

Community Aged Care Worker

Bentons Lodge
06.2017 - 12.2023
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Collaborated with other professionals to assess client needs.
  • Guided clients in development of skills and strategies for dealing with individual problems.
  • Supported bathing, dressing and personal care needs.
  • Followed care plan and directions to administer medications.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Utilized data and experience to coordinate patient care and rehabilitation.
  • Documented services and collected required data for evaluation.
  • Organized support groups to help families understand and support client or patient.
  • Followed safe lifting and transferring techniques to transport residents.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.

Owner

Minnies Kitchen
06.2022 - 01.2023
  • Led startup and creation of operational procedures and workflow planning.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Determined pricing for products or services based on costs and competition.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Executed performance reviews to encourage improved productivity for team members.
  • Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
  • Coordinated with technical and IT teams to develop company website and create online advertisements.
  • Conferred with customers to understand needs and finalize purchase orders.
  • Interviewed, trained and supervised employees.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Front Counter Staff Member

Apsley Corner Shop
06.2021 - 12.2021
  • Delivered exceptional service by greeting customers, taking orders and filling each accurately.
  • Reviewed daily sales transactions and analyzed for errors.
  • Answered customer questions to maintain high satisfaction levels.
  • Collected money, provided change and recorded transactions on receipts.
  • Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.
  • Informed regular customers of new products or services and price changes.
  • Resolved customers' complaints regarding products or services.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Manager

Drysdale Pub
01.2020 - 03.2021
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw recruiting, interviews and new employee hiring.
  • Managed team of front desk agents, supervising personnel in issue resolution.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
  • Responded to and resolved guest issues or complaints.

Owner

Spa and Bliss
12.2014 - 06.2015
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Recruited, hired, evaluated and disciplined service staff members.
  • Determined pricing for products or services based on costs and competition.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Trained workers in proper operational procedures and functions and explained company policies.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Improved company's quality and productivity by streamlining systems and processes.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Understood operations of each service area, helped during busy times and stayed current with work processes.
  • Resolved issues quickly through meticulous research and quick decision-making.

Education

Certificate III - Commercial Cookery And Patisserie

Chisholm Institute
Melbourne, VIC
01-2019

Certificate III - Hairdressing

Chisholm Institute
Frankston, VIC
12.2012

Certificate III - Home And Community Care

Chisholm Institute
Frankston, VIC
09.2012

Certificate III - Beauty Services

Chisholm Institute
Frankston, VIC
01.2012

Completion of Year 10 -

Balcombe Grammar School
Mt. Martha, VIC
12.2011

Skills

  • Sales Promotion
  • Team Leadership
  • Process Improvements
  • Focus and Follow-Through
  • Training Management
  • Supplier Monitoring
  • Administrative Management
  • Staff Scheduling
  • Performance Assessment
  • Budget Control
  • Decision Making
  • Employee Motivation
  • Goal Setting
  • Recruitment and Hiring
  • Records Organization and Management
  • Hiring and Onboarding
  • Great Customer Service Management
  • Service Minded
  • Active Listening
  • Creative Thinker
  • Detail-Oriented
  • Honest and Dependable
  • Cooperative Attitude
  • Cash Handling
  • Reliable and Responsible
  • Work Task Prioritization
  • Problem Solving
  • Excellent Personal Service
  • Friendly, Positive Attitude
  • Problem-Solving

Timeline

Nursery and Cafe Staff

Hutchisons Nursery
07.2023 - Current

Owner

Minnies Kitchen
06.2022 - 01.2023

Animal Husbandry

HD Livestock Contracting
01.2022 - 12.2023

Front Counter Staff Member

Apsley Corner Shop
06.2021 - 12.2021

Manager

Drysdale Pub
01.2020 - 03.2021

Community Aged Care Worker

Bentons Lodge
06.2017 - 12.2023

Owner

Spa and Bliss
12.2014 - 06.2015

Certificate III - Hairdressing

Chisholm Institute

Certificate III - Home And Community Care

Chisholm Institute

Certificate III - Beauty Services

Chisholm Institute

Completion of Year 10 -

Balcombe Grammar School

Certificate III - Commercial Cookery And Patisserie

Chisholm Institute

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Megan Donovan