MEGAN DOWSETT
Capalaba ,QLD
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Probe Group
Springfield Central, QLD
11.2021 - 06.2022
- Took payment information and other pertinent information, including addresses and phone numbers, to offer advice and assistance to customers
- Reinforced established quality control standards and followed procedures for optimal customer interactions
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Met customer call guidelines for service levels, handle time and productivity
- Responded to customer requests, offering excellent support and tailored recommendations to address special needs or wants.
Volunteer
Salvation Army
Logan Cental , QLD
01.2021 - 03.2021
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Ticketed, arranged and displayed merchandise to promote sales.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Cold Caller
Allied Home Improvements
Rocklea, QLD
08.2018 - 09.2018
- Answered questions about company offerings with knowledgeable responses about products and services
- Set up appointments with interested customers according to schedule availability
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns
- Built relationships with customers using strong persuasion and active listening skills
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service, ultimately securing new deals and sales opportunities
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Work Experience
Best and less
Capalaba, QLD
03.2017 - 10.2017
- Staged merchandise and stocked sales floor.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
Retail Worker
Bayside Caravan Spares Parts and Accessories
Capalaba , QLD
02.2015 - 07.2017
- Checked shipment pack slips to confirm quantities and correct merchandise in delivery.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Cleaned shelves, counters and tables to maintain organized store.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Assistant
Shazza's Sewing and Repairs
Capalaba, QLD
08.2014 - 10.2016
- Measured items to meet quality standards and prevent waste.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
Education
Year 11 And 12 Psychology -
Kingston Adult Learning College
11-2020
Year 12 Graduate Certificate -
Capalaba State College
11.2017
Certificate II in Workplace Practices -
Capalaba State College
Capalaba, QLD09-2017
Responsible Service of Alcohol -
Online
08-2016
Responsible Service of Gaming -
Online
08-2016
Skills
- Customer Service
- Telephone Etiquette
- Call Centers
- Problem Resolution
- Customer Relations
- Store Cleaning
- Shipment Receiving
- Order Processing
- Display Maintenance
- Complex Problem-Solving
- Customer Assistance
- Payment Processing
- Cash Register Operation
- Cash Handling
- Product Knowledge
- Store Organization
- Positive Customer Engagement
- Safety and Cleanliness Standards
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Inventory and Stocking
- Exceeding Customer Expectations
- Engaging With Diverse Customers
- Speech Clarity
- Team Supervision
- Product and Service Sales
- Register Opening and Closing
- Creative Thinking
- Merchandising and Display
- Adaptable and Flexible
References
References available upon request.
Timeline
Customer Service Specialist
Probe Group
11.2021 - 06.2022
Volunteer
Salvation Army
01.2021 - 03.2021
Cold Caller
Allied Home Improvements
08.2018 - 09.2018
Work Experience
Best and less
03.2017 - 10.2017
Retail Worker
Bayside Caravan Spares Parts and Accessories
02.2015 - 07.2017
Assistant
Shazza's Sewing and Repairs
08.2014 - 10.2016
Year 11 And 12 Psychology -
Kingston Adult Learning College
Year 12 Graduate Certificate -
Capalaba State College
Certificate II in Workplace Practices -
Capalaba State College
Responsible Service of Alcohol -
Online
Responsible Service of Gaming -
Online