Megan Fitzgerald
Maroochydore,QLD
Summary
Proven professional with extensive experience in maintaining high standards of cleanliness and hygiene across various settings, including Mater Private Hospital And SSS Australia. Skilled in deep cleaning and demonstrating a safety-conscious mindset, I excel in multitasking and problem-solving, significantly enhancing client satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Commercial Cleaner
Self Employed Services
01.2011 - Current
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
- Adhered to company policies for appearance, thoroughness, and facility security.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Demonstrated adaptability by successfully transitioning between diverse work environments, catering to each client''s unique requirements and expectations.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Increased client satisfaction by providing thorough cleaning services tailored to individual business needs.
Manager
A Grade Milling and Timber
08.2018 - 01.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Housekeeping & Guest Services
Mater Private Hospital
07.2009 - 12.2012
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Reviewed upcoming events and planned for expected challenges.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Implemented a proactive approach to problem-solving for swift resolution of guest issues and complaints.
- Facilitated communication between different departments, ensuring guest needs were met promptly.
Floor Staff Member
Cafe Aqua
01.2001 - 12.2002
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Education
No Degree - Certificate III Community Services
TAFE QLD
QLD07-2003
Skills
- Housekeeping skills
- Deep cleaning expertise
- Chemical handling knowledge
- Safety-conscious mindset
- Quality controls
- Multitasking Abilities
- Critical Thinking
- Problem-solving abilities
- Time management abilities
- Health and hygiene standards
- Reliability and punctuality
Timeline
Manager
A Grade Milling and Timber
08.2018 - 01.2022
Commercial Cleaner
Self Employed Services
01.2011 - Current
Housekeeping & Guest Services
Mater Private Hospital
07.2009 - 12.2012
Floor Staff Member
Cafe Aqua
01.2001 - 12.2002
No Degree - Certificate III Community Services
TAFE QLD
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