Megan Fuller

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Consulted with customers to assess needs and propose optimal solutions.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Carried out day-day-day duties accurately and efficiently, working flexible hours; night, weekend, and holidays.
• Demonstrated customer service, respect, friendliness and willingness to help community.
• Initiated management plans and strategies for animals and crops during natural disasters ie. flooding, droughts and pest infestations
• Used coordination and planning skills to achieve results according to seasonal schedule.
• Utilised financial management professionals.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Used print strategies such as newspaper ads, social media, to bring in and capture new customer business.
• Maintained updated knowledge of regulatory changes to adjust business operations accordingly and safely.
• Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.

• Put together realistic budgets based upon costs and fees for successful loan repayment, repairs, market increases and optimal sale opportunities.
• Upgraded property and functional appliances to promote rental income and quality tenants.
• Employed prompt decision-making, utilised professional advisors, property managers and quality tradesmen to resolve issues.
• Conducted target market research to scope out industry and identify advantageous market trends.

• Efficiently provided NSW Lotteries customer service and satisfaction
• Undertook all tasked required for food, beverage sales and cooking.
• Helped provide informal coaching and training of new employees.
• Maintained cleanliness and organisation of store working closely with owners and employees.
• Interacted well with owners and customers to build connections and nurture relationships.
• Supported top-level decision-making and strategy planning with owners, serving as key providor for various IT issues.

This resulted in successful strategy for domain name and historical e-mail data retention. Liaising and Implementing migration solution to owners satisfaction and business needs.

• Helped appraise inventory levels weekly and reported needed stock to owners.
• Aided creation of exciting merchandise displays to catch attention of store customers.

• Trained and mentored new personnel to maximize quality of service and performance.
• Managed laundry, including sorting, washing and drying.
• Communicated repair needs to maintenance staff.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Placed orders for cleaning, supplies and guest toiletries, sourced competitive cleaning supplier to reduce expenses.
• Kept building entryway and external glass clean and polished for professional presentation.
• Coordinated daily workflow through task prioritization and concise personal scheduling.
• Employed best maintenance and safety practices with COVID conditions to implement. Cleaned entire premises including toilets, surfaces and high traffic areas.