Megan Gale Nueva
Melbourne,VIC
Summary
Food and beverage service professional with over 5 years of experience in high-end hospitality. Expertise in food and beverage pairing, consistently delivering exceptional service in fast-paced environments. Strong adaptability and collaboration skills, fostering effective relationships across departments. Committed to continuous skill development and learning new roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Middle Park European
Melbourne, VIC
11.2025 - Current
- Ensured outstanding customer service in dynamic casual fine dining. Fostered strong relationships with regular customers via friendly interactions. Monitored customer satisfaction throughout the dining experience. Promoted menu specials and offers to boost guest participation.
Cocktail Server
8 at The Londoner Hotel
04.2025 - 07.2025
- Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and repeat business. Managed multiple drink orders efficiently during peak hours while maintaining high-quality standards. Collaborated with bartenders to optimize drink presentation and enhance menu offerings based on customer feedback.
Waitress
Chiltern Firehouse Suite Hotel
05.2022 - 02.2025
- Promoted to waitress in high-end establishment, delivering exceptional guest experiences through personalized recommendations.
Utilized strong time management and communication skills to enhance team collaboration.
Participated in monthly incentives to drive upselling and boost revenue.
Demonstrated extensive food and beverage knowledge to inform customers effectively.
Waitress
ViVa Ristorante Pizzeria
09.2021 - 04.2022
- High volume and fast restaurants, requiring fast and spotless service, food handling and beverage making. Developed to work under pressure, problem solving and time table turning. Often catering for weddings, private events and football teams pre match lunches, considering their dietary restrictions.
Busser/Runner
Chiltern Firehouse Suite Hotel
11.2019 - 07.2021
- Focused on food service, always looking after details and spotless table maintenance while helping waiting staff. Quickly acknowledged food, beverage and safety procedures through weekly training.
Waitress
Antica Pizzeria da Michele
09.2019 - 11.2019
- Family business pizza restaurant, delivering a welcoming and traditional service through food recommendations and explanation of daily specials. Also dealing with beverage restock.
Waitress
Saravana Bhavan
11.2018 - 08.2019
- Indian vegetarian chain restaurant, located in a crowded touristic area. Team work, communication, adaptability and speed of service were needed to deal with the large volume of clients. Acknowledged food allergens, food and beverage handling and safety.
Education
Diploma - Foreign Languages And Literatures
Liceo Linguistico Virgilio
Empoli, IT01.2018
Skills
- Speed and efficiency
- Reliability and punctuality
- Stress tolerance
- Strong communication skills
- Patience and empathy
Certification
WSET Level 1
INTERESTS
I really love travelling, animals and photography. I often enjoy trying new restaurants and bars.
Languages
- Italian : Native
- English : Advanced
- Spanish : Intermediate
Timeline
Waitress
Middle Park European
11.2025 - Current
Cocktail Server
8 at The Londoner Hotel
04.2025 - 07.2025
Waitress
Chiltern Firehouse Suite Hotel
05.2022 - 02.2025
Waitress
ViVa Ristorante Pizzeria
09.2021 - 04.2022
Busser/Runner
Chiltern Firehouse Suite Hotel
11.2019 - 07.2021
Waitress
Antica Pizzeria da Michele
09.2019 - 11.2019
Waitress
Saravana Bhavan
11.2018 - 08.2019
Diploma - Foreign Languages And Literatures
Liceo Linguistico Virgilio