Megan Gale Nueva
Melbourne,VIC
Summary
Diligent food and beverage service professional with over 5 years experience in high end hospitality and customer care. Knowledgeable about food and beverage pairing, delivering an excellent service in a busy and high paced dining establishment. Great adaptability and focus on collaborating with the team, and building an effective relationship with any department member. Always keen to develop more skills and learn new roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cocktail Server
8 at The Londoner Hotel
04.2025 - 07.2025
- Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and repeat business. Managed multiple drink orders efficiently during peak hours while maintaining high-quality standards. Collaborated with bartenders to optimize drink presentation and enhance menu offerings based on customer feedback.
Waitress
Chiltern Firehouse Suite Hotel
05.2022 - 02.2025
- Promoted as a waitress in a high end environment, always providing the best experience and service to our guests through recommendations and positive interactions. Time management, good communication with colleagues and food and beverage knowledge are the keys to a good team and also individual work. Monthly took part in incentives to upsell and increase revenue.
Waitress
ViVa Ristorante Pizzeria
09.2021 - 04.2022
- High volume and fast restaurants, requiring fast and spotless service, food handling and beverage making. Developed to work under pressure, problem solving and time table turning. Often catering for weddings, private events and football teams pre match lunches, considering their dietary restrictions.
Busser/Runner
Chiltern Firehouse Suite Hotel
11.2019 - 07.2021
- Focused on food service, always looking after details and spotless table maintenance while helping waiting staff. Quickly acknowledged food, beverage and safety procedures through weekly training.
Waitress
Antica Pizzeria da Michele
09.2019 - 11.2019
- Family business pizza restaurant, delivering a welcoming and traditional service through food recommendations and explanation of daily specials. Also dealing with beverage restock.
Waitress
Saravana Bhavan
11.2018 - 08.2019
- Indian vegetarian chain restaurant, located in a crowded touristic area. Team work, communication, adaptability and speed of service were needed to deal with the large volume of clients. Acknowledged food allergens, food and beverage handling and safety.
Education
Diploma - Foreign Languages And Literatures
Liceo Linguistico Virgilio
Empoli01.2018
Skills
- Speed and efficiency
- Reliability and punctuality
- Stress tolerance
- Strong communication skills
- Patience and empathy
LANGUAGES
Italian : Native
English : Advanced
Spanish : Intermediate
Certification
WSET Level 1
INTERESTS
I really love travelling, animals and photography. I often enjoy trying new restaurants and bars.
Timeline
Cocktail Server
8 at The Londoner Hotel
04.2025 - 07.2025
Waitress
Chiltern Firehouse Suite Hotel
05.2022 - 02.2025
Waitress
ViVa Ristorante Pizzeria
09.2021 - 04.2022
Busser/Runner
Chiltern Firehouse Suite Hotel
11.2019 - 07.2021
Waitress
Antica Pizzeria da Michele
09.2019 - 11.2019
Waitress
Saravana Bhavan
11.2018 - 08.2019
Diploma - Foreign Languages And Literatures
Liceo Linguistico Virgilio