Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Megan Gerathy

Grafton,Australia

Summary

I am a hard-working, results-oriented professional with a strong background in administration and data entry. Known for being a self-motivated team player, I consistently meet business targets through dedication, adaptability, and efficiency. Skilled in working under pressure and adjusting to new challenges, I bring a proactive mindset and a commitment to excellence in every task I undertake.

Overview

27
27
years of professional experience

Work History

Business Owner

Valley Communications, Grafton
06.2014 - Current
  • I currently co-own a boutique advertising agency and my main roles within the business are administration, accounts and as a media analyst
  • I am often working to deadlines and inputting significant amounts of data that must be compiled quickly and accurately.

Business Owner

Austplan Insurance Service, Grafton
01.2011 - 01.2014
  • As the owner of this risk insurance business with my husband, my role was to collect and collate the personal data from clients and provide the best possible policy options for their circumstances and budgets
  • I also managed the compliance side of the business as per Commonwealth legislation

Business Sales Consultant

Telstra Call Centre, Grafton
11.1997 - 11.2010
  • This role was phone based and required active listening along with clear and concise communication with customers to identify their issues and resolve them effectively
  • Upselling was vital to meet KPI’s along with working well team members
  • Providing and receiving feedback was also crucial in this role

Education

Bachelor of Arts - Communication

University of Canberra
01.1996

Skills

  • Strategic planning, adaptability, project management, networking and being customer focused These skills show I’m data-driven, and capable of managing both client-facing and business operations

Accomplishments

    I have volunteered at Vinnies for the past 14 years as a retail worker, gaining valuable experience in customer service, teamwork, and retail operations. In addition, I serve as a committee member for the charity Day For Liv, where I help raise funds and awareness for sarcoma research. Our work also supports sick children from rural areas in accessing essential medical treatment.

Timeline

Business Owner

Valley Communications, Grafton
06.2014 - Current

Business Owner

Austplan Insurance Service, Grafton
01.2011 - 01.2014

Business Sales Consultant

Telstra Call Centre, Grafton
11.1997 - 11.2010

Bachelor of Arts - Communication

University of Canberra

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Megan Gerathy