Megan Glenie
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Reception/Admin position.
Previous Optical Dispenser with a proven track record at OPSM, excelling in customer service and personalized eyewear solutions. Skilled in optical measurements and adept at resolving client issues, enhancing satisfaction and loyalty. Recognized for effective communication and attention to detail, fostering long-term relationships and ensuring optimal visual outcomes.
Excellent time management and problem-solving skills. Known for reliability and
equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges with enthusiasm.
Overview
15
15
years of professional experience
Work History
Optical Dispenser
OPSM
10.2011 - 01.2022
- Assisted customers in selecting appropriate eyewear based on lifestyle and visual needs. Educated clients about how to adapt to, wear, and care for eyeglasses.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Maintained compliance with health and safety regulations in optical dispensing practices.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Managed appointment scheduling efficiently while minimizing wait times for customers seeking consultations or adjustments.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience. Built long-term client relationships.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
Counter Server
Avon Valley Bakery
01.2007 - 10.2011
- Provided exceptional customer service, ensuring an enjoyable and welcoming atmosphere for all patrons.
- Managed cash register operations, accurately processing transactions and handling customer payments. Reconciled cash drawer and corrected any errors.
- Maintained cleanliness and organization of the front counter area, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
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- Trained new employees on procedures, ensuring consistency in service quality across the team.
- Packaged and delivered to-go orders and trays for clients.
Education
No Degree -
Eastern Goldfields Senior High School
Kalgoorlie, WA01-1985
Skills
- Communication and interpersonal skills
- Sales and upselling aptitude
- Scheduling appointments
- Record keeping
- Inventory management
- Optical terminology
- Insurance billing procedures
- Order processing efficiency
- Optical measurements accuracy
- Frame adjustment mastery
- Eye health awareness
- Customer service
- Computer skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Optical Dispenser
OPSM
10.2011 - 01.2022
Counter Server
Avon Valley Bakery
01.2007 - 10.2011
No Degree -
Eastern Goldfields Senior High School