Megan Godfrey
Summary
Adept at multitasking in fast-paced environments to solve customer problems by developing and implementing successful solutions based on business requirements and customer needs. Looking to grow professionally alongside an expanding team. Focused on resolving customer concerns quickly to maximize satisfaction. Well-versed in operational standards and best practices within the Waste industry. Hardworking, disciplined and reliable team-player with demonstrated record of success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Uniform Group
11.2023 - Current
- Assisted customers across multiple channels of voice calls, email and Livechat.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Customer Service Supervisor
Suez/Veolia
12.2020 - 11.2023
- Managing a team of 12 agents, across multiple areas of customer service for customers in Victoria, Tasmania, South Australia and Northern Territory.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached employees through day-to-day work and complex problems.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Customer Service Officer
Suez
08.2015 - 11.2020
- Working across multiple voice and non-voice channels of the business, in areas such as phone queues, inbound inbox and managing administration of 30+ state and national major customers
- Included sales functions such as creating of Service Agreements in Salesforce, cancellation and credit requests, and other dispute queries.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Reduced response time by managing high call volumes while maintaining a professional demeanour under pressure.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Weighbridge Operator administration assistant
Suez
04.2015 - 08.2015
Weighbridge operator
Hanson
07.2007 - 01.2014
- Enhanced weighbridge efficiency by implementing streamlined operational procedures.
- Reduced wait times for truck drivers through effective communication and coordination of weighbridge activities.
- Ensured accurate weight measurements by regularly maintaining and calibrating weighbridge equipment.
- Maintained a safe work environment by adhering to safety regulations and conducting regular inspections of the weighbridge area.
- Maintained an organized work environment by keeping records up-to-date and easily accessible for review or auditing purposes.
Temp Worker
Nustream
12.2003 - 06.2007
Sales Assistant
Johnny boys pizza
02.1998 - 06.2007
Education
VCE -
Eumemmerring Secondary College
01.2002
Skills
- Customer Service
- Contact Centre Services
- Team Leadership
- Customer Oriented
- Multitasking
- Microsoft Office
- Google Suite
- Positive Attitude
- Attention to Detail
- Organizational Skills
- Active Listening
Certification
- CPR First Aid Certificate, 06/01/22, HeroHQ
- Certificate 3 in Health Admin, 04/01/15
- Cert 3 Business Admin Medical, 04/01/15
- Vic Manual Drivers Licence
Languages
English
Hobbies
Gym
Spending time with my family and pets
Baking sweet treats
Timeline
Customer Service Coordinator
Uniform Group
11.2023 - Current
Customer Service Supervisor
Suez/Veolia
12.2020 - 11.2023
Customer Service Officer
Suez
08.2015 - 11.2020
Weighbridge Operator administration assistant
Suez
04.2015 - 08.2015
Weighbridge operator
Hanson
07.2007 - 01.2014
Temp Worker
Nustream
12.2003 - 06.2007
Sales Assistant
Johnny boys pizza
02.1998 - 06.2007
VCE -
Eumemmerring Secondary College
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