MEGAN GRAHAM
Shailer Park,Australia
Summary
I am a detail oriented team player with strong organisational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking to maintain a full time position that offers professional challenges that utilise my interpersonal skills, excellent time management and problem solving skills
Overview
31
31
years of professional experience
Work History
Customer Service and Administration Officer
Remote-a-Door
04.2018 - 05.2025
- First point of contact for Customers, Suppliers and Technician's via phone and face to face
- Keeping team members, Managers and Customers up to speed through clear communication and assistance
- Scheduling technician's daily runs and materialising their jobs for ease when loading up in the mornings
- Scheduling measure ups and installations with both residential, trade customers and builders
- Developed strong working relationships with Colleagues and Suppliers which contributed to a positive work environment
- Provided exceptional customer service, addressing enquiries professionally and in a timely manner
- Completing and following up on Purchase orders with Suppliers via software systems which included the use of MYOB, Outlook and Service M8
- Running aged receivable reports daily to maximise cash flow
- Supporting all team members and management to ensure the business ran smoothly
- Performing general house keeping duties as needed
Full time Customer Service Representative Temporary Contracted Role
TOLL
11.2017 - 04.2018
- Communicating with customers to ensure successful pick-ups and deliveries
- Liaising with customers regarding rejections and confirmation of collections
- Managing and responding to emails and phone calls quickly
- Maintaining high stats which resulted in maximum phone calls and minimum average handling time
- Delivering excellent customer service
- Taking ownership of all phone calls
- General administration duties
Casual Office Sales Assistant
NUWAY LANDSCAPE SUPPLIES
08.2016 - 06.2017
- Assisting customers with pavers, bricks and landscaping supplies
- Calculating accurate quotes for customers
- Ordering stock via suppliers for direct deliveries to customers as well as for yard stock
- Maintaining a clean and safe work area
- Assisting the Store Manager in achieving sales
- Replenishing stock levels within the sales office
- Performing end of month administration duties
- Setting up promotional products for catalogue sales
- Creating tags for stock
- Entering Stocktake data
- Sales via Retail Manager
- Answering and re-directing phone calls
- Purchase orders
Store Manager
SHERIDAN
06.2010 - 08.2016
- Responsible for obtaining profitable results with a sales team by developing the team through motivation, leading by example and product knowledge development
- Resolving customer complaints regarding sales and service
- Planning and directing staff through training to lead the team to success
- Performing payroll functions such as maintaining timekeeping, staff availability, scheduling and holidays via Citrix and Riteq system
- Managing day to day performance of sales by each team member to deliver end of day results
- Brand promotion through visual merchandising, staff presentation, stock placement, sale set ups and staff attitudes
- Co-ordinate sales action plans for individual sales people to support further development and growth
- Ensuring the team have the necessary resources to perform their job
- Provide feedback, support and coaching to sales team, peers and upper Management
- Attend trade meetings and product launches
- Design and implement a strategic business plan that expands companies customer base and ensures a strong presence
- Recruiting employees for stores and training new Managers, Permanent Part Timers and Casuals within the business
- Running team meetings
- Responsible for Health and Safety within my store and communicating and following up on outstanding issues
- Adhering to company policy and procedures at all times
Store Manager
ROCKMANS
06.1994 - 06.2010
- Planning and directing staff, training and performance evaluations to develop and control sales and service programs
- Stocktaking procedures
- Attending trade meetings and Visual Merchandising training
- Hiring, training and developing team members
- Fitting out new stores ready for openings and supporting the team during the process
- Training new Managers in the business
- Enforce safety, health and security
- Ensure merchandise is correctly priced and displayed and that it functions as advertised
- Plan and co-ordinate advertising campaigns and sales promotions
Education
High School -
MacGregor State High School
Brisbane, QLDSkills
- Time Management
- Customer and Personal Service Relations
- Administration and Management
- Excellent Communication Skills
- Data Integrity
- Attention to Detail
- Operations and Stock Control
Timeline
Customer Service and Administration Officer
Remote-a-Door
04.2018 - 05.2025
Full time Customer Service Representative Temporary Contracted Role
TOLL
11.2017 - 04.2018
Casual Office Sales Assistant
NUWAY LANDSCAPE SUPPLIES
08.2016 - 06.2017
Store Manager
SHERIDAN
06.2010 - 08.2016
Store Manager
ROCKMANS
06.1994 - 06.2010
High School -
MacGregor State High School
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