Megan Hardy

Responsible to lead , support and manager the performance of Cabin Crew to achieve outstanding service and safety standards on every flight. Establish the reputation and image of Cabin crew as a distinct competitive advantage for Qantas .

*Provide leadership and accurate information during all interactions with crew by demonstrating a sound understanding of , and commitment to current business initiatives, crew and customer safety , and Qantas standards and policies.

*Use proactive methods to coach, develop and mentor crew, challenge serious performance issues and identify skill gaps.

Delivering exceptional inflight service experience demonstrating the brand values and service promise. Resolve service issues , use initiative, recognize our high tier frequent flyers, report and document service issues with onboard management , Qantas safety advocate. Influence colleagues in implementing product and service changes.

• Resolve problems, improve operations and provide exceptional service.
• Assist crew to deliver consistent service and highlight areas of improvement for service delivery onboard the aircraft .
• Support crew at QantasLink on flights to streamline service delivery.

Responsible for the coaching and mentoring of International and Domestic Customer Service Managers and Flight Attendants in Flight .