Megan Heferen
Sydney,Australia
Summary
2023 Graduate of Actors Centre Australia, Megan is a passionate and driven individual who is inspired by storytelling and community. She is a hardworking and dedicated employee who prides herself on her work ethic and ability to think on her feet.
Megan has extensive hospitality experience with skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. She is skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace.
Overview
9
9
years of professional experience
Work History
Technical & Production Specialist
Actors Centre Australia
01.2023 - Current
- Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
- Programmed and operated audio-visual equipment to support seamless live events.
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Trained event staff on proper use of audio and visual equipment.
2IC: Bartender & Concierge
Our Secret Spot
01.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Responsible Service of Alcohol
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Customer Service Assistant
Kmart
01.2016 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Support Worker
We2Care
01.2020 - 01.2021
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Drove clients safely to social activities and appointments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Education
Bachelor of Arts (Stage & Screen) -
Actors Centre Australia
Sydney, NSW12.2023
Skills
- Production planning
- Lighting: programming, rigging and operation
- Adept at sound: programming and operation
- Production management
- Team management
- Payroll management
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
Roles And Responsibilities
- Organise and plan outings allowing client access to the community
- Food planning, cooking and cleaning assist with medication
- Attending medical appointments
- Showering, toileting and other self care
- Assist with budgeting
- Advocate for clients
- Ability to think on my feet and problem solve
- Trained in: registers, self serves, service desk, cash management.
Reference
Jessica Catelly
0413908413
Lawrence Tan
0424971084
Timeline
Technical & Production Specialist
Actors Centre Australia
01.2023 - Current
2IC: Bartender & Concierge
Our Secret Spot
01.2022 - Current
Support Worker
We2Care
01.2020 - 01.2021
Customer Service Assistant
Kmart
01.2016 - 01.2023
Bachelor of Arts (Stage & Screen) -
Actors Centre Australia
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