Megan Hilburn
Armstrong Creek,VIC
Summary
Dedicated Customer Service representative delivering and providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in administration and general accounting finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with sound knowledge in customer service. I am honest, reliable and hardworking and ready to join my next team.
Overview
25
25
years of professional experience
Work History
Justice Officer
Department of Justice & Community Safety
Geelong , Victoria
08.2022 - 10.2022
- Front Reception: Liaising with offenders by logging all Youth, CCS (Community Correctional Services) and CCO (Community Correction Order) cases on arival for their appointments, by checking the justice system and taking all relevant paperwork needed to assist the case worker. Assisting general public with enquiries, by helping with the relevant information needed, giving them the right point of contact or if they needed assistance with a department needed for their concern.
- BDM: We are a lodgement centre for Birth, Death and Marriages. Assisting customers with the correct supporting ID points are covered for their application, uploading onto the Birth, Death and Marriages RIO system to be verified. This also involved statutory declarations and other documnets to be verified (VPS2) to support their applications. Liaise with Birth, Death and Marriages on all general queries to help on other applications. Taking payments and receipting these accordingly .
- Reception: Logging and directing all calls to the relevant department and case worker, logging messages and directing them through promptly.
- General background assistance: Upon request I organised mobile phones and phone credits for offenders, which were directed by the case worker on approval. I also organised security passes for new staff. Organised offenders files received from other offices in the region by documenting and adding notes on the justice system this also included organising other files to be released to other offices.
- General banking when required, daily mail and retrieving DX mail each morning and taking it down for collection.
Administration Clerk
Harvey Norman/Domayne
Melbourne, Vic
08.2018 - 07.2021
- Reception: I was assisting customers and directing them to the correct department and helping them with their enquiries, occasionally rectifying customer disputes to achieve a positive outcome always with a professional and pleasant manner with the best of my knowledge. Assisting suppliers with deliveries to our warehouse, with all missing items so a positive outcome could be resolved for the department and customers in a timely manner.
- I was responsible for distributing emails and invoices to the department creditors and store managers, importing reports for daily operation to cross check invoices and approving for payment. I also worked closely with my department service administrator on credit claims raised for damaged items and stock returned, maintaining all information was correct and raised correctly before adjusting stock and applying credit notes.
- On occasions I would have to investigate and rectify missing items and deliveries with our offsite warehouse and other transport companies that would deliver from other stores and suppliers across Australia, maintaining all paperwork and information of those deliveries were correct and all items received so invoices could be approved for payment.
- I worked closely and assisted my manager and other team memebers with month end procedures, I have always held a great relationship with my other team memebrs with support so we could finish within deadlines. I also helped prepare for my departments stocktake to make sure all stock, invoices, credit claims were up to date and received prior to stocktake.
- On other occasions I would assist with daily banking when required: this involved collecting the float bags from the safe each morning ready for the department to collect, as well as counting money for til clearance when large amounts were paid in cash. In the absence of team members, I would do the banking ready to be collected by the banking security.
- Appointed as Fire Warden for the store.
- I enjoyed my time at Harvey Norman for the 4 years I was there, in this time I was able to further my skills in customer services and administration to learn otrher aspects of how a store operates, be apart of a team that helped to achieve and deliver the operation behind the scenes. I awlays held a friendly and professional attitude with my team members and other parties of the company, which made me a valuable and trusted team memeber.
Sales Assistant
Harvey Norman
Melbourne, VIC
03.2017 - 08.2018
- Sales assistant for the Furniture department, where I assisted customers on products and information they were wanting to purchase and sometimes arrange custom made orders.
- Writing up sales invoices and assisting customers with interest free applications through GE.
- I would communicate with suppliers on information of items and estimated time of arrival of deliveries, so I could keep my customers up to date
- I helped assemble furniture for floor displays, helped by keeping the showroom clean and presentable, maintaining floor tickets were correct with the displayed information and updating these when needed.
- Assisting the Service Manager with service reports from customers, making sure all information was correct to be reported to the suppliers.
Accounts Receivable
Crawford & Company Loss Adjusters
Melbourne, VIC
08.2002 - 03.2010
- I was responsible for the daily operation of online banking: I was trusted to print off banking statements for daily receipting, organise the process of international and domestic transfers, process refund payments and generate sensitive information of payroll reports for approval.
- I worked closely with the Finance Manager daily on monies and cheques received so they were allocated correctly and discussions of other general matters within the department printed reports and downloaded from insurance companies so invoices could be processed, always discussing so all reports could be finalised in a timely manner as well as assisted in other areas within the team when required.
- Daily operation of daily banking.
- On occasions I assisted accounts payable with invoices due for payment, to make sure they made the cheque runs each day.
- I had been with Crawford and Company for 12 years, originally known as Robertson and Company. I achieved different positions within the company: Reception, Secretary to the adjuster and then to HO Accounts. I always kept a professional and friendly manner, as a trusted and valued team member, I was able to progress on different skills and achieved this throughout my time with the company.
Receptionist/Office Administration
Robertson & Company Loss Adjusters
Melbourne, Vic
04.1998 - 08.2002
- I was the face and first point of call for a busy reception and switchboard, I was responsible for new insurance claims received and distributed accordingly to the correct department, once these claims were appointed to the adjuster, I would then record and raise a new file for that client.
- On occasions I arranged and set up for board meetings and conferences.
- My other duties also involved distributing incoming mail, purchase of stationary and preparing outgoing mail and couriers.
- Taking the daily banking to the bank
- I assisted with secretarial work and typing of reports when required.
Education
First Aid
St John Ambulance Australia
02-2022
Skills
- Customer relations
- Documentation and reporting
- Multi-task management
- Supervising staff
- Professional communication
- Organization and time management
- Microsoft Word
- Calm under pressure
- Teamwork and collaboration
- Adaptive learning
- Data inputting
- Year-end close
- Self-awareness
- Punctuality and reliability
- Positive and professional
- Empathy and patience
- Assertiveness
- Goal oriented
- Fast-paced environment adaptation
ABOUT ME
Some of the skills that I can bring to your business are but not limited to, great organisation, always committed to achieving the best outcomes. I have an easy going cheerful personality, which I believe is welcoming to most I come into contact with. I am a team player and more than capable of working autonomously, I take pride in always getting the best results and I always support others around me. I am open to learning new skills and gaining knowledge as I progress to further better myself.
- I like to give 110% in everything I do and strive to do my best at every opportunity. I enjoy personally challenging myself for constant improvement.
- I am reliable, honest and a hardworking person. I have a great sense of humour, love interacting with people and can work autonomously or in a team with little supervision.
- I have a great positive attitude and a quick learner enjoying the challenge of new skills.
- I follow and respect all company practices, procedures and guidelines, especially for matters relating to occupational health and safety in respect to myself and my colleagues.
- I have a working with Childrens
REFERENCES
Jeanette Giuinane (Business Support Supervisor)
Department of Justice & Community Safety, Geelong
0409 334 710 / (03) 5226 4444 email: jeanette.giuinane@justice.vic.gov.au
Karen Down (Administration Manager)
Harvey Norman/Domayne, Melbourne
(03) 8664 4300. email: karen.down@au.harveynorman.com
Dani Zaher
Personal, Melbourne
0402 796 366
Timeline
Justice Officer
Department of Justice & Community Safety
08.2022 - 10.2022
Administration Clerk
Harvey Norman/Domayne
08.2018 - 07.2021
Sales Assistant
Harvey Norman
03.2017 - 08.2018
Accounts Receivable
Crawford & Company Loss Adjusters
08.2002 - 03.2010
Receptionist/Office Administration
Robertson & Company Loss Adjusters
04.1998 - 08.2002
First Aid
St John Ambulance Australia
Similar Profiles
Thiilyaana JonesThiilyaana Jones
Support Officer at Department of Justice & Community SafetySupport Officer at Department of Justice & Community Safety
Julia NoonanJulia Noonan
Senior Talent Business Partner at Department Of Justice & Community SafetySenior Talent Business Partner at Department Of Justice & Community Safety
Louise PurdonLouise Purdon
A/Community Supervisor at Department of Justice and Community SafetyA/Community Supervisor at Department of Justice and Community Safety
Georgina GuiGeorgina Gui
Early Childhood Educator at Goodstart Early Learning CentreEarly Childhood Educator at Goodstart Early Learning Centre
Mitchell SykesMitchell Sykes
Concreter at Cormack ConcretingConcreter at Cormack Concreting