Megan Hinde

• Provided support to x23 Business Consultants throughout Queensland.
• Enhanced team productivity by scheduling and booking appointments for business consultants using MS Outlook calendar management.
• Prepared detailed Australian Apprenticeship training contracts and associated paperwork using meticulous attention to detail in line with state and federal guidelines.
• Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits.
• Use of various electronic data management systems to manage and maintain confidential personal/company information and reporting to support operational delivery, adhering to secure storage and disposal procedures.
• Increased customer satisfaction through knowledge of industry requirements and compliance across complex landscapes of organizational departments to assist stakeholders with applications and payments of incentive claims.
• Communication and collaboration via phone, email and face to face liaison with both internal and external stakeholders such as employers, apprentices, parents/guardians, schools, state and federal government, business consultants, internal staff throughout the company including multiple departments and management.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.

07/06/2022 - Volunteer for the 'Explore Career Pathways Expo' - Caboolture UniSC Campus

• Assisted primary aged children with activities in nursing labs to understand what role nurses play within our hospitals and community,
• Explained and demonstrated what vital signs are, how and why medical professionals do this, and the importance of hand hygiene.

• Identified areas of improvement in existing policies and collaborated with stakeholders on updates leading to streamlined procedures.
• Wrote, edited and implemented various internal policies, procedures and work instructions in line with ever-changing industry standards.
• Processed, organised and reported on various documentation, data entry and record keeping tasks within multiple databases and hard copy records to support operational delivery.
• Facilitated interdepartmental collaboration through consistent communication channels resulting in enhanced project outcomes.
• Excellent customer service and dispute resolution to all Australian Apprentices and Employers as well as internal departments and external organisations such as registered training organisations (RTO), as well as state and federal government via phone, email and in person.

• Provided leadership and support to administration team including staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
• Provided executive support by managing schedules, arranging travel accommodations, and preparing meeting agendas.
• Assisted in the recruitment process by reviewing resumes, conducting interviews, and providing recommendations for hiring decisions.
• Prepared documentation, reporting, presentations and other materials for executive staff to support effective divisional, functional and strategic business activity.
• Utilised multiple business administration systems, databases and recording systems to support operational delivery.

• Provided support to x20 Business Consultants throughout Queensland.
• Enhanced team productivity by scheduling and booking appointments for business consultants using MS Outlook calendar management.
• Prepared detailed Australian Apprenticeship training contracts and associated paperwork using meticulous attention to detail in line with state and federal guidelines.
• Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits.
• Use of various electronic data management systems to manage and maintain confidential personal/company information and reporting to support operational delivery, adhering to secure storage and disposal procedures.
• Increased customer satisfaction through knowledge of industry requirements and compliance across complex landscapes of organizational departments to assist stakeholders with applications and payments of incentive claims.
• Communication and collaboration via phone, email and face to face liaison with both internal and external stakeholders such as employers, apprentices, parents/guardians, schools, state and federal government, business consultants, internal staff throughout the company including multiple departments and management.
• Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.

• Developed and maintained multidisciplinary relationships with internal and external stakeholders to support increased business.
• Partnered with HR and management to implement and monitor continuous improvement of policies and procedures.
• Provided leadership and support to administration team including staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
• Project management including marketing and recruitment processes for misc. training projects and incentive schemes.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Utilised multiple business administration systems, databases and recording systems to support operational delivery.
• Prepared reporting and documentation to support effective divisional, functional and strategic business activity.
• Supervised and monitored student behaviour during training and assessment activities.