Megan Hussain

• Coordinate and work with a team of 3 plan managers
• Work directly with the finance team to ensure invoices are paid in a timely manner.
• Liaise with providers to ensure correct line items are entered on participant invoices.
• Process manual and bulk upload invoices for plan managed participants.
• Excellent understanding of the NDIS price guide.
• Process participants invoices on Care Manager.
• Create service bookings and service agreements for plan managed participants.
• Communicate professionally with support coordinators, Providers, carers, families and Participants.
• Deliver exceptional level of service to each customer by listening to concerns and answering questions.

• Process manual and bulk upload invoices for plan managed participants.
• Excellent understanding of the NDIS price guide.
• Process participants invoices on Care Manager.
• Create service bookings and service agreements for plan managed participants.
• Communicate professionally with support coordinators, Providers, carers, families and Participants.
• Carry out day-day-day duties accurately and efficiently.
• Deliver exceptional level of service to each customer by listening to concerns and answering questions.
• Adhere to social distancing protocols and wore mask or face shield at all times.

Track NDIS participants attendance at Encompass day programs to ensure hours claimed are accurate.

Ensure correct line items are entered into Supportability when claiming from NDIS participants funds.

Provide Supportability report to Encompass finance team for Plan Managed invoices to be generated.

(Prior to Supportability) Manually generated participant Plan managed invoices on MYOB.

Liaise with internal and external Support coordinators and provide quotes for participants plan reviews when requested.

Provide training and support to staff for ongoing upgrades of the Supportability database.

Provide admin support to the Options & Connections manager, team leader & coordinator.

• Provided support to participants with social, physical and emotional needs within centre based and community activities.
• Recorded participant behaviors, daily activities, new skills and notable incidents for documentation purposes.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Answer incoming calls on high-volume switchboard and pleasantly transferred callers to appropriate personnel.
• Kept reception area clean and neat to give visitors positive first impression.
• Corresponded with clients through email, telephone or postal mail.
• Scheduled garage and gate technicians to appropriate jobs within their local working area.
• Processed online orders and posted orders to customers on a daily basis.

• Negotiate models rates with modelling agencies.
• Prepare photography brief notes for the photography studio.
• Create purchase orders for models payment of hours worked.
• Attend photography shoots to ensure brief notes are met.
• Ensure all models used in additional marketing activities are paid their correct additional loading fees.
• Arrange catering, props and additional samples for photo shoots.
• Ensure budgets and spend trackers are updated weekly.
• Check, save and download, upload and rename images for Target catalogues, point of sale, magazines, outdoor sites and other marketing mediums required by Target.

• Coordinated catalogue by page for Target catalogues
• Coordinated resources to craft marketing plans for various projects including product launches and events & photography shoots.
• Compiled product, market and customer data to forecast accurate sales and profit projections.
• Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
• Tracked and reported on marketing campaign responses.

• Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
• Computed and created purchase orders manually to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Tracked inventory shipments and prepared spreadsheets detailing item information.
• Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
• Communicated with vendors regarding inventory needs.
• Generated reports detailing sales trends and store performances.