Megan Jones
Sunshine Coast,QLD
Summary
Reliable, compassionate and multifaceted, studied and completed a certificate 3 in Aged Care with 5years experience in a 40 bed high care dementia facility caring for the elderly. Professional track record of outstanding client care, physically challenged and personal care residents. Friendly, patient and flexible. Double vaccinated for Covid-19.
Overview
19
19
years of professional experience
Work History
Florist Owner/Operations Manager
Say It With Meaning
02.2022 - Current
- Florist specialising in quality Faux flowers and Arrangements.
- I prepare and make all my own individual floral arrangements
- Catering for all types of customers personal preferences, taste and styles.
- Self employed home based business.
Operational Service Officer
Queensland Health
09.2014 - 12.2021
- My role as an operational service officer was to ensure the delivery of quality operational services within Roma Hospital and Health Service across the following service areas: Catering, Cleaning, Waste management, Patient support, Administration and Gardening Services.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
Certified Nursing Assistant
Queensland Health
09.2009 - 05.2013
- Cared for clients in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help clients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with clients.
- Delivered individualized client care by documenting observations, and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding clients with shaving, bathing, and teeth brushing.
- Helped clean and prepare client consultation rooms to maintain hygiene standards.
- Participated in fun group activities with clients to boost mood, improve overall memory, and provide light entertainment.
- Completed activities of daily living for clients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for client health and satisfaction.
- Documented client information and care activities in electronic health record.
- Helped clients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily routines for clients needs
- Facilitated personal hygiene management, feeding and ambulation.
- Up held Infection control and prevention policies across the facility.
- Reduced risks of infection and cross-contamination by cleaning and sterilizing equipment.
- Transported clients between rooms and appointments or testing locations.
- Provided care to clients throughout lifespan with consideration of aging processes, human development stages and culture.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of high care dementia clients under long-term care.
Florist Owner/Operator Technician
Floral Art Design
05.2005 - 04.2008
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Researched latest design trends, colours, and vendor products for use in new pieces.
- Proficient in utilizing floral design software to create custom arrangements.
Education
No Degree - Aged Care Cert 3
Tafe Queensland
Online11.2011
Skills
- Effective Preservation Methods
- Vendor Relationships
- Customer Service-Oriented
- Care and Handling Techniques
Timeline
Florist Owner/Operations Manager
Say It With Meaning
02.2022 - Current
Operational Service Officer
Queensland Health
09.2014 - 12.2021
Certified Nursing Assistant
Queensland Health
09.2009 - 05.2013
Florist Owner/Operator Technician
Floral Art Design
05.2005 - 04.2008
No Degree - Aged Care Cert 3
Tafe Queensland
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