Megan Jones
Cervantes,WA
Summary
Proven leader and adept communicator, I have significantly enhanced customer satisfaction and streamlined operations across roles, notably at British Airways and Kuoni Travel. My expertise in customer service and adaptability has fostered positive work environments and strong client relationships, driving results and improving team efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Admin Assistant
Lobster Shack
04.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Front of House Assistant
Lobster Shack
12.2023 - 04.2024
- Contributed to a positive work atmosphere by fostering strong relationships with coworkers and management.
- Streamlined front of house operations for improved efficiency and overall guest experience.
- Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
Food & Beverage Attendant
Intercontinental Hayman Island
04.2022 - 09.2022
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with team members to provide seamless service during high-volume shifts.
Store Manager
Kuoni Travel - DER Touristik
02.2021 - 10.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Kuoni Travel - DER Touristik
02.2018 - 02.2021
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Personal Travel Expert
Kuoni Travel DER Touristik
07.2016 - 02.2018
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Cabin Crew
British Airways
07.2015 - 05.2016
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Education
No Degree - Multiple GCSE's in High School
Bourneside Secondary School
Cheltenham, UK 06.2013
Skills
- Customer Service
- Customer and client relations
- Leadership
- Adaptability
- Office Administration
Certification
Approved Manager
Responsible Service of Alcohol
Timeline
Admin Assistant
Lobster Shack
04.2024 - Current
Front of House Assistant
Lobster Shack
12.2023 - 04.2024
Food & Beverage Attendant
Intercontinental Hayman Island
04.2022 - 09.2022
Store Manager
Kuoni Travel - DER Touristik
02.2021 - 10.2021
Assistant Store Manager
Kuoni Travel - DER Touristik
02.2018 - 02.2021
Personal Travel Expert
Kuoni Travel DER Touristik
07.2016 - 02.2018
Cabin Crew
British Airways
07.2015 - 05.2016
No Degree - Multiple GCSE's in High School
Bourneside Secondary School
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