Megan Kelly

Senior Advisor Rostering and Workforce Management

QUEENSLAND CORRECTIVE SERVICES

06.2016 - Current

I have recently returned to the role of A/Senior Advisor Rostering and Workforce Management in People Capability Command (PCC) after relieving in the Human Resource Manager position at Townsville Correctional Complex (TCC) for the last four (4) months
In this role I managed a team of seven Administration and Administrative Officers in the Human Resource Team
My function was to lead the human resources team to deliver a range of human resource activities which included rostering and managing compliance with HR processes and procedures in a correctional setting
In addition, I provided advice and consultancy services to the senior leadership team to ensure that service delivery was fair and equitable and that staffing resources across the 24/7 operating environment is within legislative requirements
Early in my arrival at TCC it was identified that there were a number of poor HR practices implemented which were not aligned with legislative requirements
This was brought to the attention of both the Chief Superintendent and also HR BP and quickly addressed, bringing some practices back in line with the requirements of industrial instruments and legislation
Over the last 7 years I have been afforded several opportunities to relieve in the Human Resource Manager role at various correctional centre i.e
Brisbane Correctional Centre (BCC), Brisbane Women’s Correctional Centre (BWCC), Woodford CC (WFDCC) and Townsville Correctional Complex (TCC)
I have also acted in the positions of Senior Advisor HR Operations, Senior Advisor Rostering and Workforce Management, Principal Consultant - HR Business Partner (HRBP) and Principal Consultant - HR Operations within the People Capability Command HR Group
During my secondments at People Capability Command HR Group as the Senior Advisor HR Operations and Senior Advisor Rostering and Workforce Management, I have provided advice and support to centre-based HR Managers and other human resource staff on rostering practices and principles applicable to the agency’s guidelines that complied with the relevant industrial provisions
Whilst in the role of HRBP I provided specialist HR advice on legislative and industrial frameworks as well as solutions to senior leadership members within custodial operations and community corrections
It was critical to build a strong relationship with the Chief Superintendent and Superintendents within the Correctional Centre and with Regional and District Managers as well as Manager Regional Services within Community Corrections to support them in strengthening and influencing the development of in-depth knowledge of a HR practices and in response to a broad range of complex HR issues
As I am very versed in HR functions, in all of the positions that I have performed in I have been able to provide advice and mentoring to centre-based HR staff regarding staff entitlements, establishment management and staffing issues, as well as managing leave, absenteeism, and overtime allocation
Having a strong understanding of operational practices within correctional settings, I found that HR Business Partners would regularly seek my input or advice to assist with them providing responses
My diverse HR experience has allowed me to create and maintain strong organisational relationships
My exposure to HR related change management and business improvement has allowed me to develop a high-level of consultancy and HR business partnering
The main tasks I have undertaken in both the Senior Advisor HR Operations and Senior Advisor Rostering and Workforce Management, roles were: Manage the application process for Microster system users and ensure access is appropriate for end user requirements and processes to track and monitor the level of system usage for Microster
Conduct regular audits on system users and disable if required to maximise system operations
Provide help desk support to system users with regards to system issues and liaise with external agencies as required to rectify situations
Ensure compliance with rostering practices by performing Audits on fortnightly rostering and payroll functions
Identify trends and risks across the centres rostering practices and provide advice to HR Managers to minimise the impact
Provide advice to centre-based HR staff regarding establishment and staffing issues
Advise senior management about workforce patterns and trends and provide supporting data and reports
Enhance centre capability in the areas of rostering, establishment management and workforce reporting and mentor and coach staff where relevant
Advise centres on system capability relating to fatigue management, improved management of leave and absenteeism and overtime shift allocation
Review applications in accordance with the relevant directive or practice guideline for CCO transfers, Transfer and Appointment expenses, War Service Sick leave, Meritorious Sick leave and provide advice and recommendations to the applicable delegate to make an informed decision
Review TI progressions and provide advice back to HR practitioners in the field
Conduct integrity checks on former and current employees
Support HR Group with tracking employee conversions in accordance with directives
Provide specialist HR advise on HR policies, procedures and guideline to ensure compliance, standardisation and delivery of high quality HR services
Connect with other PCC areas such as Employee Relations, Talent and Acquisition Group and Cultural Safety and Wellbeing

Administration Supervisor

CHEP Australia

05.2013 - 06.2016

In this role, I co-ordinated the production of financial information primarily in relation to plant hire, equipment balances & inventory balances at the Service Centre
I provided administrative support to the Service Centre and ensured that the administrative functions of the Service Centre were managed efficiently and in compliance with statutory requirements
I also managed and supervised two despatch clerks

Various Roles

05.1989 - 12.2012

I was employed with the same government department for approx
23 years
In this time, I worked in various roles both administratively and operationally within the disability sector of Department of Communities, Child Safety and Disability Services
Below is a breakdown of some of the roles that I worked in throughout the 23 years
2011 – 2012: Business Manager – Forensic Disability Service {AO5}
2007 – 2011: Senior Administration Officer – HR and Payroll Team, Ipswich Business Support Unit, ASRS {AO4}
2006 - 2007: Senior Administration Officer – Ipswich A Service Centre {AO4}
2005 - 2006: Administration Officer [Payroll Support] {AO3}
2003 - 2005: Resource Officer [Rosters] {AO3}
2002 - 2003: Resource Officer [Unit Manager Support] {AO3}
2000 – 2002: Administrative Officer - {AO2} and Administrative Officer – Executive Support - {AO3}
2000: Staff Development Officer - {AO4}
1999 - 2000: Resource Officer – Client Services - {AO3}
1998 – 1999: Community Access Worker – Project Recreation (Non-Government Organisation)
1989 – 1997: Residential Care Officer (Alternative Living Service) - {OO3}
I was also afforded many opportunities to act in various positions such as Manager, Finance & Administration Services and Project Officer

Summary

Overview

Work History

Senior Advisor Rostering and Workforce Management

Administration Supervisor

Various Roles

Education

Diploma of Government -

Skills

Professional Development

Timeline

Senior Advisor Rostering and Workforce Management

Administration Supervisor

Various Roles

Diploma of Government -

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