Megan Kummerow
Kingsley,WA
Summary
Dependable, hardworking and dedicated candidate, committed to using the skills and experience outlined in this resume to fulfil the role of Allied Health Assistant Social Work. Works well with diverse consumer groups, developing strong relationships through a respectful attitude, empathetic communication and high level customer service. Experienced in interdisciplinary collaboration focusing on optimising patient care and support. A team player, who is able to work under supervision and follow instructions. Ready to provide a valuable contribution to a team that promotes and improves the health and well-being of its people and community.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Liaison Officer (part-time)
One Central Health
02.2024 - Current
- Communicates effectively with clients both written and verbal through answering telephone enquiries and responding to emails.
- Schedules appointments through practice management system, Cliniko.
- Maintains client documentation in electronic health record.
- Identifies areas for prioritization and works on addressing these.
- Demonstrates respect, friendliness and willingness to help.
- Uses critical thinking to break down problems, evaluate solutions and make decisions.
- Monitors supplies and follows procedures to restock.
Community Support Worker (part-time)
Community Vision Australia
04.2022 - 02.2024
- Visited customers in their homes to provide personal care, domestic and social support services to elderly and some disability customers to assist them to remain living in their own homes.
- Followed customers’ care plans and assisted to fulfil daily care needs in collaboration with customers, enhancing their well being.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Identified need for referral to other agencies or increased supports.
- Self-motivated, with a strong sense of personal responsibility.
- Complied with privacy and confidentiality and duty of care to promote respect, integrity and optimal service provision.
- Managed workload in an efficient and orderly manner.
- Gained knowledge of support services including .the NDIS, My Aged Care, Carer Gateway and other services.
- Completed case notes and filed incident reports,electronically, in accordance with company procedure.
- Maintained professional development through ongoing training courses.
Occupational Therapist in Aged Care - Grade 1 (part time)
South-West Sydney Area Heath Service (SWSAHS)
03.2007 - 12.2008
- Occupational therapy assessment and treatment of aged care inpatients to assess care needs for facility placement or encourage independence and safe return to home environment.
- Established compassionate and caring relationships with patients.
- Communication and liaison with clients, their family, and care providers to provide optimal service provision and outcomes.
- Participated in team meetings and case conferences to coordinate interventions and provided comprehensive patient care.
- Maintained confidentiality and privacy through only distributing information to those authorised and respecting the patient's personal dignity.
- Documented patient progress accurately and thoroughly.
Occupational Therapist -Grade 2, Rapid Response
South-West Sydney Area Heath Service (SWSAHS)
02.2003 - 03.2007
- Implemented ongoing supervision and coordination of occupational therapy staff in the Rapid Response Service.
- Developed and implement policies, procedures, and protocols
- Participated in continuing education opportunities to stay current with best practices in occupational therapy.
- Mentored occupational therapy students during clinical rotations, fostering professional growth and development
- Assessed adult clients, presenting to the Emergency Department, experiencing functional difficulties. Assisted them to return home safely and independently as possible, and prevent unnecessary hospital admission/care placement
- Worked along side and collaborated with the Physiotherapist, Social worker, Nurse Practitioner and Medical Specialists within the team.
Occupational Therapist IV – Section Head (0.8)
Vancouver General Hospital
10.1999 - 09.2000
- Supervision of grade 1 Occupational Therapists and Activity Workers
- Assisted with the organization and implementation of the aged care day hospital program, quality improvement and best practice.
- Provided Occupational therapy functional assessment, treatment, and evaluation of aged care day outpatient and inpatient hospital clients with complex medical and psychosocial issues.
- Collaborated with interdisciplinary team members through team meetings and case conferences.
- Attended family meetings with the Social worker and other team members to promote best outcomes for the patient and their family.
Occupational Therapist Grade 1 (exchange Program With Royal Prince Alfred Hospital)
Vancouver General Hospital
03.1999 - 10.1999
- Assessment of client function and promoting independence and safety using an Occupational Therapy framework
- Taught and promoted falls prevention
- Communicated with and educated clients and their families in a clear and and effective manner to empower them to understand conditions, treatments, coping strategies, use of equipment, home modifications to improve independence and safety.
- Documented patient progress accurately and efficiently, ensuring compliance with regulatory requirements.
- Participated in case conferences to coordinate care and family meetings to aid with optimal patient care.
Occupational Therapist Grade 1
Royal Prince Alfred hospital
02.1996 - 10.1999
- Gained experience in acute occupational therapy practice in neurology, neurosurgery, cardiology, respiratory, renal and gastroenterology.
- Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
- Worked with other Allied health staff, participated in team meetings and case conferences.
Occupational Therapist Grade 1 (Rotating)
Concord Repatriation General Hospital
08.1992 - 02.1995
- Occupational Therapy assessment and treatment with the Department of Veterans Affairs mobile home visiting unit; the elderly with complex needs and adults with mental health issues.
- Collaborated with interdisciplinary team members for comprehensive patient care and optimal results.
Community Support Worker (part-time)
Community Vision Australia
04.2022 - 02.2024
- Visiting customers in their homes to provide personal care, domestic and social support services to elderly and some disability customers
- Identifying customers’ needs and assisting to meet them
- Identifying need for referral to other agencies or increased supports
- Following tasks, policies, and procedures, completed required training
- Complying with privacy and confidentiality and duty of care
- Liaising with management, keeping records, and managing own workload in an efficient and orderly manner
- Some knowledge of the NDIS, My aged-care, Carer gateway and other community agencies
- Writing case notes, filing incident reports, emailing staff.
Community Support Worker (part-time)
Community Vision Australia
04.2022 - 02.2024
- Visiting customers in their homes to provide personal care, domestic and social support services to elderly and some disability customers
- Identifying customers’ needs and assisting to meet them
- Identifying need for referral to other agencies or increased supports
- Following tasks, policies, and procedures, completed required training
- Complying with privacy and confidentiality and duty of care
- Liaising with management, keeping records, and managing own workload in an efficient and orderly manner
- Some knowledge of the NDIS, My aged-care, Carer gateway and other community agencies
- Writing case notes, filing incident reports, emailing staff.
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
Occupational Therapist in Aged Care - Grade 1 (part Time)
South-West Sydney Area Heath Service (SWSAHS)
03.2007 - 12.2008
- Occupational therapy assessment and treatment of aged care in-patients to assess care needs for facility placement or encourage independence and safe return to home environment
- Communication and liaison with clients, their family, and care providers
- Participating in team meetings and case conferences
- Maintain confidentiality and privacy
- Timely and thorough Report writing.
Education
Certificate III in Individual Support (CHC33015) - Community Support
National Institute of Training
11.2023
Certificate III in Education Support (CHC30213) - Educatiion Support
North Metropolitan TAFE
12.2019
Computer Skills Short Course -
Tuart Hill TAFE
2017
Diploma of Divinity and Mission -
Sydney Missionary And Bible College
Croydon, NSW11.2002
Bachelor of Applied Science in Occupational Therapy With Distinction. (Not Registered) -
University of Sydney, NSW
Lidcombe, NSW10.1992
Skills
- Verbal and written communication
- Professional and courteous manner
- Treats people with kindness and respect
- Good ability to show empathy, develop rapport and an effective working relationship with diverse consumer groups
- Sound ability at instilling confidence, and clearly and patiently guiding people through tasks and procedures
- Teamwork and Cooperation
- Data Entry and Record Keeping
- Attention to detail
- Follows policies and procedures Honest and accountable
- A knowledge of Allied Health services
- Knowledgeable regarding community resources such as the NDIS, My Aged Care, Carer gateway and willing to learn more
- Committed to providing a safe workplace and highlighting any areas of concern
- Sound understanding of professional boundaries, confidentiality issues and privacy
- Experience at adapting to new roles, learning new knowledge, and developing new skills and working under supervision
- Knowledge of Infection control measures
Unpaid work History
December 2008 – present
Home manager/parent
· Effective communication and negotiation skills and conflict management to achieve a common purpose.
· Well-developed organisational skills, meeting daily deadlines and flexibility.
· Promoting independence and confidence.
· Promoting fun and friendly home environment.
· Providing emotional support.
Volunteer roles
School canteen volunteer: 2016-2021.
· Following food handling and safety procedures and verbal instructions from the canteen manager.
· Efficient and friendly customer service.
· Working to a deadline.
· Co-ordination with others.
Commonwealth school banking program volunteer: 2018-2021.
· Friendly customer service, collecting and banking money.
· Liaising with the school banking coordinators, the school, and families.
· Adhering to bank privacy procedures and explaining such to customers.
· Working responsibly and reliably with no supervision.
Women’s Ministry Committee at Trinity Theological College, Leederville, Perth: 2014 continuing.
· Organising and running small events.
· Co-chairing and organising meetings.
· Following up outstanding tasks.
· Being adaptable and developing and maintaining relationships with a variety of people.
· Using Microsoft Office Word to write agendas and meeting minutes and emails using Microsoft Office Outlook.
Certification
- National Police Certificate, 04/08/2022
- Current Working with Children check
- HLTAID009 Provide cardiopulmonary resuscitation, 04/22/2023
- HLTAID010 Provide Basic emergency life support, 04/07/2022
- HLTAID011 Provide first aid, 04/07/2022
- Flu Vaccination, 05/05/2023
- Covid vaccinations
- Prevention and Infection Control training, 03/2024
References
- Ms. Lyndell James, Former Community Life Manager, Community Vision Australia, 0408 005 275, lyndell.james@westpac.com.au
- Ms. Rachael Middlewick, Former Administration Manager, One Central Health
Timeline
Customer Liaison Officer (part-time)
One Central Health
02.2024 - Current
Community Support Worker (part-time)
Community Vision Australia
04.2022 - 02.2024
Community Support Worker (part-time)
Community Vision Australia
04.2022 - 02.2024
Community Support Worker (part-time)
Community Vision Australia
04.2022 - 02.2024
Occupational Therapist in Aged Care - Grade 1 (part time)
South-West Sydney Area Heath Service (SWSAHS)
03.2007 - 12.2008
Occupational Therapist in Aged Care - Grade 1 (part Time)
South-West Sydney Area Heath Service (SWSAHS)
03.2007 - 12.2008
Occupational Therapist -Grade 2, Rapid Response
South-West Sydney Area Heath Service (SWSAHS)
02.2003 - 03.2007
Occupational Therapist IV – Section Head (0.8)
Vancouver General Hospital
10.1999 - 09.2000
Occupational Therapist Grade 1 (exchange Program With Royal Prince Alfred Hospital)
Vancouver General Hospital
03.1999 - 10.1999
Occupational Therapist Grade 1
Royal Prince Alfred hospital
02.1996 - 10.1999
Occupational Therapist Grade 1 (Rotating)
Concord Repatriation General Hospital
08.1992 - 02.1995
Certificate III in Individual Support (CHC33015) - Community Support
National Institute of Training
Certificate III in Education Support (CHC30213) - Educatiion Support
North Metropolitan TAFE
Computer Skills Short Course -
Tuart Hill TAFE
Diploma of Divinity and Mission -
Sydney Missionary And Bible College
Bachelor of Applied Science in Occupational Therapy With Distinction. (Not Registered) -
University of Sydney, NSW
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