MEGAN LANE
Treeby,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Receptionist Booking Agent
Port Geographe Marina Pty Ltd
12.2022 - 05.2024
- Confirmed appointments, pen bookings, communicated with clients, and updated client records.
- Answered phone promptly
- Kept reception area clean and neat to give visitors positive first impression.
- Coordinated special events at the marina, resulting in increased guest satisfaction and repeat business.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in excel spreadsheets and ran reports or generated graphs using data.
- Developed strong relationships with boat owners, fostering trust in the marina''s ability to care for their vessels properly.
- Conducted regular safety inspections of docks, equipment, and vessels to minimize risks and enhance overall security.
- Documented all work performed on vessels and added to company system for reference.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Maintained clean and well-organized facilities, contributing to a positive marina environment.
- Promoted excellent customer relations through courteous interactions both on-the-phone and face-to-face conversations.
Bar Supervisor
Dunsborough Tavern
10.2021 - 01.2023
- Handled cash accurately and prepared nightly deposits
- Checked ID cards and verified bar guests were of legal age
- Opening and closing of bar/restaurant Reservations Event preparation Training of new staff Keg changeover
Farmer Jacks Administration Assistant
Farmer Jacks
03.2017 - 05.2021
- Data entry - paying Suppliers, meeting deadlines
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Resolved problems, improved operations and provided exceptional service
- Collaborated with Management to achieve deadlines.
Food & Beverage Attendant
SPOTLESS
03.2018 - 12.2020
- Setting up all meals for the day Set up tea coffee stations in meeting rooms Dish washing duties Food prep Cleaning down kitchen at end of shift
Team Leader - Restaurant
Mecure Inn
02.2016 - 01.2017
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster proper completion of assigned duties
- Implemented new working processes to deliver multiple improvements
- Led team of 5 Personnel while providing exceptional customer service
- Assisted with new hire processing and existing training programs.
Food & Beverage Attendant and Housekeeper
Mecure Inn
02.2016 - 01.2017
- Cash handling Customer service Breakfast set up of restaurant Opening/Closing of bar Housekeeping duties Function room cleaning
Receptionist
AUS Freight/Bains Transport
07.2015 - 12.2015
- Data entry - consignment forms and manifests Invoice processing Weighing packages Courier duties Corresponded with clients through email, telephone or postal mail
- Sorted, received and distributed mail correspondence between departments and personnel
- Liaised with vendors, contractors and professional services personnel to properly process orders
- Answered phone promptly and directed incoming calls to correct offices
- Reduced labor costs by improving employee schedules and workflows to capitalize on individual strengths and better meet forecasted customer demands
- Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Food & Beverage Attendant
Diver's Tavern
05.2013 - 12.2014
- Opening and closing of bar/restaurant Reservations Event preparation Training of new staff Keg changeover
Receptionist Administrator
Roebuck Hotel
10.2011 - 01.2013
- Answered incoming calls, directing clients to individuals addressing specific needs
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
- Scheduled office meetings and client appointments for staff teams
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Education
GED
Broome Senior High School
Broome, WA01.2007
Skills
- Administration
- Payroll administration experience
- Training administration
- Bar Attendant Experience
- Organization skills
- Time Management
Additional Information
On weekends I love to go on an adventure and get outdoors.
References
- KAREN LEWER, MANAGER, PORT GEOGRAPHE MARINA, 0414 791 593
- RIK MACKENZIE, HARD STAND MANAGER, PORT GEOGRAPHE MARINA,
0404 598 280
- ALICIA FIELDING, BAR MANAGER, DUNSBOROUGH TAVERN, (08) 9755 3657
- JAYVANT RAJYAGURU, ACCOUNT MANAGER, FARMER JACKS, 0405 977 551
- STEVE, SPOTLESS HEAD CHEF, 0468 533 124
Hobbies and Interests
ROCK CLIMBING, GYM AND YOGA
Timeline
Receptionist Booking Agent
Port Geographe Marina Pty Ltd
12.2022 - 05.2024
Bar Supervisor
Dunsborough Tavern
10.2021 - 01.2023
Food & Beverage Attendant
SPOTLESS
03.2018 - 12.2020
Farmer Jacks Administration Assistant
Farmer Jacks
03.2017 - 05.2021
Team Leader - Restaurant
Mecure Inn
02.2016 - 01.2017
Food & Beverage Attendant and Housekeeper
Mecure Inn
02.2016 - 01.2017
Receptionist
AUS Freight/Bains Transport
07.2015 - 12.2015
Food & Beverage Attendant
Diver's Tavern
05.2013 - 12.2014
Receptionist Administrator
Roebuck Hotel
10.2011 - 01.2013
GED
Broome Senior High School
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