Megan La Reservee

• Explained treatment choices to patients and helped determine best options.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
• Streamlined appointment scheduling for increased efficiency and reduced wait times.
• Prepared schedules for office and hospital general anesthesia to boost care access.

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Helped patients complete necessary medical forms and documentation.
• Organized paperwork such as charts and reports for office and patient needs.
• Gained valuable knowledge of the Genie software
• Medicare rebate knowledge
• Completed patient referrals to other medical specialists.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Liaise closely with Dr Zanninovich and Dr Habibi ensuring all patients are handled in a timely manner

• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Communicated with patients, ensuring that medical information was kept private.
• Delivered excellent patient experiences and direct care.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.

• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
• Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
• Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
• Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.