Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Megan Lawson

Sydney,NSW

Summary

My Career objective is to obtain a valued position with a reputable company which will allow for career growth and development. I wish to become a valued member where I can progress into either a management position or quality performance support role within the company. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Sales Support / Account Champion – Transport

Mainfreight
04.2023 - Current
  • Develop and maintain relationships with existing and new customers
  • Maintain customer accounts & update customer information
  • Setup new customer account profiles and provide Mainchain demonstrations
  • Prepare monthly KPI presentations
  • Involvement of monthly customer BBQs
  • Daily tracking of major accounts to ensure delivery is meet in full and on time
  • Prepared sales reports and presentations, show casing key performance
  • Performing customer service duties both on the phone and in person
  • Welcome new customers and transfer warm leads to sales representatives
  • Responsible for supporting account managers & sales reps, managing all internal aspects of customer accounts
  • Provide quotes for existing and potential new customers
  • Supporting teams and doing what is necessary to get the job done
  • Continuously looking for ways to improve processes and establish new efficiencies
  • Assist in maintaining accounts when team members are absent, on temporary leave

Customer Service Representative – Transport

Mainfreight
10.2020 - 04.2023
  • Answered customer calls, engaged with customers to provide a positive experience, managed and resolved complaints, and operated forklift to move materials.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • · Maintained energy and enthusiasm in a fast-paced environment
  • Operated forklift to move materials around warehouse and tidy up of environment

Account Champion – Warehousing

Mainfreight
03.2018 - 10.2020
  • Managed inventory levels, developed relationships with customers, tracked orders, and ensured a clean and organized warehouse environment.
  • Enhanced workplace safety with regular inspections and maintenance of equipment.
  • Managed returns effectively by inspecting returned items for defects and restocking them appropriately.
  • Tracked orders through system until timely delivery of product were completed to meet required deadlines
  • Ensured compliance with all relevant regulations and guidelines related to warehouse operations.
  • Improved warehouse efficiency by streamlining the inventory management process.
  • Maintained accurate records of inbound and outbound shipments using warehouse management software.
  • Reduced order fulfillment errors by implementing a thorough quality control system.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Use RF scanners to keep accurate put-away of inbound stock

Office All-rounder - Receptionist & Customer Service Representative

Ecomed
01.2018 - 03.2018
  • Managed reception area, responded to client queries, assisted with administrative duties, and handled client complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.

Customer Service/Data Entry Operator

AHG
03.2017 - 01.2018
  • Demonstrated vehicles, prepared data for databases, and ensured accuracy of information.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Maintained files, records, and chronologies of entry activities.
  • Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
  • Performed regular audits of database records for quality assurance purposes, ensuring the highest level of accuracy possible.
  • Ensured data security through adherence to strict confidentiality policies and procedures.
  • Followed data entry protocols, rules and regulations.
  • Used computer software to store and retrieve data.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
  • Compiled, verified accuracy, and sorted information to prepare source data for computer entry.

Sales Trainee

Sinclair Hyundai - AHG
10.2016 - 03.2017
  • Greeted customers, provided customer service, negotiated sales, and maintained contact with customers.
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
  • Drove team revenue totals by bringing in top sales numbers.
  • Assisted in developing promotional materials that accurately represented our products'' unique selling points for prospective clients.
  • Developed strong relationships with key customers, resulting in increased repeat business.
  • Exceeded monthly sales goals through effective time management and prioritization of tasks.
  • Maintained up-to-date knowledge of industry trends by attending training sessions regularly, applying insights gained into daily work routines.
  • Attended industry conferences and networking events, expanding professional connections and knowledge of market trends.
  • Implemented feedback from management to continuously improve sales techniques and overall performance.
  • Worked closely with other departments to ensure seamless communication and coordination throughout the sales process.
  • Collaborated with the sales team to create targeted marketing strategies that effectively reached our desired audience.
  • Increased sales leads by conducting comprehensive market research and identifying potential clients.
  • Identified areas for improvement in the sales process, presenting suggestions to management for increased efficiency.
  • Negotiated contracts with new clients, securing favorable terms for both parties involved.
  • Participated actively in weekly sales meetings, sharing insights about customer preferences to inform team strategy.
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.

Senior Imagine Technician

Decorative Imaging
07.2014 - 10.2016
  • Managed machines, performed QA inspections, and handled assembly line work.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Optimized system performance thorough testing and analysis.
  • Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Bar & Gaming Attendant

Blue Cattle Dog Hotel
10.2012 - 11.2014
  • Provided customer service, managed complaints, and maintained a clean environment.
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere.
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Provided exceptional service for special events, leading to repeat bookings and positive referrals from satisfied clients.
  • Streamlined communication between bar staff and security personnel to maintain a safe environment.
  • Promoted responsible gambling practices by monitoring guest behavior and intervening when necessary.
  • Contributed ideas for promotional events or themed nights that increased overall business profitability.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Assisted customers with gaming machine issues, resolving problems quickly to minimize downtime.
  • Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
  • Completed regular inventory checks, ensuring accurate stock levels and timely reordering of supplies as needed.

International Freight Forwarding Operator

Startrack International
01.2014 - 01.2014
  • Checked customer status, dealt with inquiries, and ensured compliance with government regulations.
  • Taking Customer calls and dealing with enquires and complaints
  • Validate and verify freight charges from venders internationally and nationally
  • Prepare and forward bond report summaries to warehouses
  • Ensuring that import freight documentation meets with government regulations
  • Allocated and recorded resources and movements on the transport planning system
  • Communicating directly with shippers and consignees, warehousing manager and keeping the record of the inventory
  • Efficient in Microsoft word, excel, PowerPoint and publisher applications
  • Remained current on industry regulations and changes affecting international air / sea travel to provide accurate information to both colleagues and customers when necessary.
  • Analyzed shipment data to identify trends and opportunities for improvement within the freight forwarding process chain.

Warehousing Floor Assistant

ParaQuad
01.2011 - 01.2012
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Expedited customer orders, working closely with shipping department to ensure timely delivery.
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Collaborated with other departments to optimize warehouse space and improve overall company performance.
  • Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel

Customer Service Assistant

Bakers Choice
01.2010 - 01.2010
  • Provided customer service, cleaned bakery machinery, and ensured high standards.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Increased sales with effective product promotions and attractive displays.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.

Shop Assistant

Homers Takeway
01.2008 - 01.2009
  • Operated cash register, ensured food handling procedures, and maintained cleanliness.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
  • Maintained a clean and organized work area, ensuring efficient service throughout the shift.
  • Promoted new menu items or specials, driving sales growth for featured products or limited-time offers.
  • Increased customer loyalty by remembering regular customers' orders and preferences.
  • Assisted in inventory management to ensure availability of all menu items.

Education

Certificate III in international Freight Forwarding -

My Freight Career RTO
Mascot, NSW

Responsible Servicing of Alcohol (RSA) -

TAFE NSW
Kingswood, NSW

Responsible Conduct of Gambling (RCG) -

TAFE NSW
Kingswood, NSW

Skills

  • Ability to communicate and efficiently to a wide range of people
  • Prioritize task so that goals may be achieved on or before schedule
  • Time management which has allowed myself to achieve the best results for all organization I have worked for
  • Remain calm in stressful or emotional situations
  • Currently hold current unrestricted driver’s license
  • Currently hold current license to operate forklift

References

  • Cullen Dickson, Mainfreight – Sales Manager, 0439 592 276
  • Lauren Callagham, Ecomed – Office Manager, 0488 002 209

Timeline

Sales Support / Account Champion – Transport

Mainfreight
04.2023 - Current

Customer Service Representative – Transport

Mainfreight
10.2020 - 04.2023

Account Champion – Warehousing

Mainfreight
03.2018 - 10.2020

Office All-rounder - Receptionist & Customer Service Representative

Ecomed
01.2018 - 03.2018

Customer Service/Data Entry Operator

AHG
03.2017 - 01.2018

Sales Trainee

Sinclair Hyundai - AHG
10.2016 - 03.2017

Senior Imagine Technician

Decorative Imaging
07.2014 - 10.2016

International Freight Forwarding Operator

Startrack International
01.2014 - 01.2014

Bar & Gaming Attendant

Blue Cattle Dog Hotel
10.2012 - 11.2014

Warehousing Floor Assistant

ParaQuad
01.2011 - 01.2012

Customer Service Assistant

Bakers Choice
01.2010 - 01.2010

Shop Assistant

Homers Takeway
01.2008 - 01.2009

Certificate III in international Freight Forwarding -

My Freight Career RTO

Responsible Servicing of Alcohol (RSA) -

TAFE NSW

Responsible Conduct of Gambling (RCG) -

TAFE NSW

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Megan Lawson