Chief Operating Officer with a strong focus on operational strategy and performance management. Led significant enhancements in logistics, resulting in improved shipment visibility and reduced costs. Experienced in negotiating contracts and implementing technology improvements that drive efficiency and client satisfaction within freight forwarding operations.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Chief Operating Officer
Transolve Global Pty Ltd
01.2018 - Current
Increased Revenue from $15M to $50M through commercial pricing strategies, route and carrier optimisation, and tighter cost controls and driving increased volumes.
Directed all freight forwarding operations including international air and sea freight, customs clearance, warehousing, and domestic transport.
Led technology and process improvements that enhanced shipment visibility, minimized manual errors, and shortened cycle times.
Partner with commercial teams on pricing, account retention, and bespoke logistics solutions.
Negotiated long-term contracts with carriers and vendors that reduced freight costs and improved service reliability.
Oversee budgeting, forecasting, and margin management; produce operational reporting for executive decision making.
Implemented KPI frameworks and operational dashboards to enhance on-time performance and operational transparency.
Achieved high staff retention through targeted onboarding, training programs, performance development plans, and employee engagement initiatives.
Ensure compliance with customs, trade regulations, and workplace safety standards.
Scaled operations headcount from 12 to 25, building leadership pipelines and structured career pathways to support rapid growth.
Supply Chain Consultant On-Site at Coca-Cola
Röhlig Australia Pty Ltd
01.2017 - 02.2018
Reduced annual detention spend from $3.0M to $250K, delivering over 90% cost reduction through contract renegotiation, process redesign, and proactive exception management.
Identified and implemented process changes that improved inventory flow and reduced stock-out risk in a high-volume FMCG environment.
Coordinated inbound/outbound freight, customs clearance, and supplier communications to optimise Coca-Cola’s supply chain operations.
Delivered actionable performance reporting to senior stakeholders that supported cost-reduction and service improvement initiatives.
Liaised with procurement, planning, warehousing, and transport partners to ensure uninterrupted production continuity.
Monitor supply chain KPIs and manage exception resolution.
Standardised exception reporting and supplier communication protocols, reducing shipment delays and enhancing on-time delivery metrics.
Operations Manager
JF Hillebrand Australia Pty Ltd
01.2000 - 01.2017
Progressed from Import Operator to Operations Manager over a 17-year career, taking on national leadership for beverage logistics.
Oversaw national import operations, coordinating logistics across ocean freight, customs clearance, transport, warehousing, and distribution.
Designed and implemented process improvements and performance standards, resulting in reduced operational costs and enhanced service quality.
Built and retained a high-performing operations team through targeted training, mentoring, and clear career progression pathways.
Led teams responsible for executing logistics and customer service tasks across various accounts. for customer service, documentation, and logistics execution across multiple accounts.
Played a key role in system implementation projects that improved operational visibility and reporting capabilities.
Ensure compliance with Australian customs, quarantine, and import regulations.
Support sales and senior management on account growth and strategic customer initiatives.