Megan Marriott

• Our team has successfully increased productivity through the implementation of streamlined processes and effective communication strategies. We have achieved our departmental goals by developing and executing strategic plans and performance metrics. Our comprehensive process improvement initiatives and resource management have resulted in reduced operational costs. We are proud to have enhanced customer satisfaction by resolving disputes quickly and ensuring that our service delivery is of the highest quality. Our diverse team of professionals is managed with great care, fostering a positive work environment and high employee satisfaction. Additionally, we offer compounding medication and specialized skin consultations, ensuring that all aspects of customer service are met with the utmost care and attention. We increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Dispensing and preparing compounding medication
• All aspects of customer service including specialised skin consultations. Our team has successfully increased productivity through the implementation of streamlined processes and effective communication strategies. We have achieved our departmental goals by developing and executing strategic plans and performance metrics. Our comprehensive process improvement initiatives and resource management have resulted in reduced operational costs. We are proud to have enhanced customer satisfaction by resolving disputes quickly and ensuring that our service delivery is of the highest quality. Our diverse team of professionals is managed with great care, fostering a positive work environment and high employee satisfaction. Additionally, we offer compounding medication and specialized skin consultations, ensuring that all aspects of customer service are met with the utmost care and attention.
• Increased team productivity by implementing streamlined processes and effective communication strategies.

• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Stocked, labeled and inventoried medication to keep accurate records.
• Quality Assurance Systems
• Stock control, management and reporting
• Entered and processed over 150 patients' prescriptions into internal system daily
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

• Answered over 50+ incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Supervised product shipments, ensuring delivery with correct freight company.
• Tasked with data entry, records oversight and issue resolution for team of customer service personnel.
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Answered phones for main switchboard to assist operator and facilitate smooth communications

• Provided elite customer service to 100-300 customers per day by resolving escalated problems and calmly responding to shifting priorities.
• Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
• Hired and supervised training of over 20 employees.

• Quality Assurance Systems
• Stock control, management and reporting
• Entered and processed over 150 patients' prescriptions into internal system daily
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
• Stocked, labeled and inventoried medication to keep accurate records.

• All facets of dispensing and stock control

Performed all facets of pharmacy management