Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Marsh

Doncaster East,VIC

Summary

Experienced Crew Trainer with 2 years of experience. Focused on maximising team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning, and customer service practices.

Overview

9
9
years of professional experience
1
1
Certification

Work History

CERTIFIED CREW TRAINER

McDonald’s Restaurant
Doncaster East, VIC
04.2022 - Current
  • Maintained current knowledge of all team position requirements
  • Facilitated in-person training to workers in food preparation and customer-facing roles, as well as correct procedures for all areas of operations to promote strong team performance
  • Maintained quality control standards
  • Identified workers with specific skill sets to recommend for training opportunities
  • Set positive examples for team members by providing high-quality, efficient service
  • Trained, coached, and mentored 35 new personnel hired to fulfill various roles
  • Studied crew members during work shifts to provide feedback and guidance in improving performance in customer service and food safety
  • Greeted customers with a smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Produced training materials and gathered resources to equip crew members with learning opportunities
  • Designed and executed training programs for new and existing crew members to provide knowledge, skills, and techniques for performing tasks
  • Documented training and progress on the database to enable tracking history and maintain accurate records

VOLUNTEER

The Salvation Army
Eaglehawk, Doncaster East, VIC, , VIC
01.2015 - 12.2020
  • Supported engaging, fun and smooth-running events by helping with organization and planning
  • Participated in various outreach programs
  • Assisted with fundraising activities
  • Greeted guests with bulletins, directions, and friendly conversation.
  • Assisted with special events and programs
  • Maintained clean, neat, and operational facilities to serve program needs
  • Supported engaging, fun, and smooth-running events by helping with organization and planning
  • Represented the organisation positively and professionally while providing the community with much-needed services
  • Completed daily domestic tasks in shelters and group homes to assist people in need

RESTAURANT TEAM MEMBER

McDonald’s Restaurant
Doncaster East, VIC
10.2020
  • Restocked napkins and drink machines to prevent shortages
  • Explained menu items, suggested appropriate options for food allergy concerns, and answered menu questions
  • Cultivated warm relationships with regular customers
  • Maintained clean and organised dining areas to uphold restaurant hygiene standards
  • Used slow periods to restock supplies
  • Arrived to work in uniform, on time, and presentable in appearance to meet restaurant standards
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Resolved customer complaints promptly and professionally to maintain a positive reputation
  • Served food and beverages promptly with focused attention to customer needs
  • Prepared food orders for in-store dining and drive-through customers
  • Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.

Education

VCE Year 11 -

East Doncaster Secondary College
Doncaster East, VIC
12.2022

Skills

  • Quality Assurance Controls
  • Safe Food Handling, Workplace Safety
  • Cash Handling
  • Sales Expertise, Product Knowledge
  • Team Leadership, Role Modeling
  • Conflict Resolution Techniques, Complaint Resolution
  • Assessment Skills and Staff Training
  • Customer Service and Satisfaction
  • Work Planning and Prioritisation
  • Coaching and Development
  • Multi-tasking

Certification

McDonald’s Registered Training Organisation, Melbourne, VIC. Completed Vocation Education and Training (VET) in: Certificate III in Retail

Incomplete Vocational Education and Training (VET) in Child Care with 30 hours of work placement at Anderson Creek Good Start Early Learning Centre.

Timeline

CERTIFIED CREW TRAINER

McDonald’s Restaurant
04.2022 - Current

RESTAURANT TEAM MEMBER

McDonald’s Restaurant
10.2020

VOLUNTEER

The Salvation Army
01.2015 - 12.2020

VCE Year 11 -

East Doncaster Secondary College

Similar Profiles

CREATE PROFILE
Megan Marsh