Driven Assistant Manager with a proven track record at Jacobs Well Tourist Park, enhancing customer satisfaction and streamlining inventory processes. Excelled in staff supervision and development, significantly boosting team productivity. Skilled in money handling and fostering customer relations, adept at leading with insight and motivating teams to exceed sales and profit goals.
Established processes for monitoring customer satisfaction levels. Developed a system for tracking inventory and ordering supplies as needed.
Directed and led employees, supervising activities to drive productivity and efficiency.
Organized training sessions for new hires to familiarize them with the workplace environment.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Held care conferences with residents and families to review resident health and condition.
Administered operating budgets, enforcing internal expense-monitoring controls.
Organized social events to promote community involvement among clients.
Developed individualized plans for clients and monitored progress