Megan McKenzie
Brisbane,QLD
Summary
Motivated and people-orientated Operations Consultant with a proven track record of improving operations through curating high performance cultures. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ready to take on the challenges for the Queensland Government in an exciting new position.
Overview
11
11
years of professional experience
Work History
Operations Consultant
McDonald's
Brisbane, QLD
03.2021 - Current
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement. Marked improvement across areas of the P & L through sales growth, operations execution, cutting waste and employee productivity.
- Executed processes and strategies for increasing sales, market share and customer satisfaction. Improved restaurant operations in focus areas of KPI's resulting in sales growth and people retention.
- Held regular communication days with employees that focused on career progression, performance management, and open forum which improved employee engagement and retention.
- Developed a training pathway and succession management tools that are now used to onboard and train new managers in the company owned section of McDonald's Australia.
- Organized and facilitated team-building activities, including monthly staff meetings. Built presentations for senior leadership and various functional teams. Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Managed performance reviews, disciplinary actions and salary negotiations.
- Provided guidance on labor law regulations to ensure compliance with applicable laws.
- Advised managers on how best to motivate employees and increase their satisfaction levels.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports on file. Maintained relationships with the Employee Relations team regarding employment issues or concerns.
- Held exit interviews and documented information discussed with employees.
- Achieved desired work environment and performance by encouraging open communications, promoting positive and pro-employee work environment.
- Developed and implemented process improvement plans to improve operational efficiency resulting in exceeding KPI's. Completed diagnostic's on operations to improve customer and employee outcomes.
- Formulated strategies to reduce costs, improve customer service, and streamline operations.
- Implemented change management initiatives to ensure successful adoption of new processes or technologies.
- Reviewed customer complaints regarding operations issues and provided appropriate solutions. Built relationships with customers to grow loyalty.
- Developed and maintained succession plans exceeding 3 + years for each restaurant site. Reduced management turnover in role.
- Worked within a team to create the Business Plan for Queensland McDonald's for 2024. This built the strategy for restaurant teams to follow.
- Led through McDonald's values of serve, inclusion, integrity, community and family.
Restaurant Manager
McDonald's
Albion, Chermside, Townsville, QLD
07.2013 - 03.2021
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Optimized profits by controlling food, beverage, labor and costs.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Education
Bachelor of Business - Management And Human Resources
Griffith University
QLD11-2025
Skills
- Operations Management
- Staff Training and Development
- Recruitment and Staffing
- Employee Retention
- Employee Engagement
- Relationship Building and Management
Accomplishments
- Excellence in Leadership Award. Awarded to 12 individuals annually. I received this award for exceeding KPI's and excellent succession management.
- Ray Kroc Award 2020. This award is awarded to the Top 1% of Restaurant Managers nationally. I received this award for excellent execution of sales, profit and people during a very challenging year of consistent change with new legislation.
References
References available upon request.
Timeline
Operations Consultant
McDonald's
03.2021 - Current
Restaurant Manager
McDonald's
07.2013 - 03.2021
Bachelor of Business - Management And Human Resources
Griffith University