Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
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Megan McShannon

11 Derwent Court, Taylors Lakes,VIC

Summary

I am a highly motivated individual with 9 years of cabin crew experience and 17 years of restaurant managerial experience in the hospitality industry. I am a trustworthy team player who can work reliably, efficiently, and competently on my own or as part of a team. I have a proven ability to learn quickly and have excellent communication skills. I am comfortable in fast-paced, high-stress situations, and can motivate personnel to high-performance standards.

Overview

18
18
years of professional experience

Work History

Cabin Crew

TUI Airways
Glasgow, Scotland, UK
03.2022 - 05.2025
  • Managing large amounts of money/banking procedures.
  • Highest Level of Customer Service.
  • Demonstrate Safety and Emergency Procedures.
  • Pre-flight checks to ensure the condition of all safety equipment and emergency procedures.
  • First Aid

Assistant Manager

Hungry Horse
Coatbridge, Scotland, UK
10.2019 - 03.2022
  • Staff Training.
  • Managing Cash/Cashing up.
  • High-level Customer Service.
  • Compliance with Health and Safety Regulations.
  • Team Building.
  • Resolving Complaints.

Barista

St Mocha Coffee
Balmaha, Scotland, UK
08.2019 - 03.2021
  • High-level Customer Service.
  • Managing Cash/Cashing up.
  • Compliance with Health and Safety Regulations.
  • Resolving Complaints.
  • High Quality Coffee making with Latte Art.

Cabin Crew

Thomas Cook Airlines
Glasgow, Scotland, UK
03.2015 - 09.2019
  • Managing large amounts of money/banking procedures.
  • Highest Level of Customer Service.
  • Demonstrate Safety and Emergency Procedures.
  • Pre-flight checks to ensure the condition of all safety equipment and emergency procedures.
  • First Aid

Bar Team Leader

Queen Margaret Union
Glasgow, Scotland, UK
01.2015 - 12.2018
  • High-level Customer Service
  • Managing Cash/Cashing up.
  • Compliance with Health and Safety Regulations.
  • Resolving Complaints.

Deputy General Manager

Whitbread PLC
Bicester, England, UK
12.2012 - 09.2014
  • Resolving Complaints.
  • Staff Training.
  • Managing cash/cashing up.
  • High-level customer service.
  • Guest Relations.
  • Compliance with Health and Safety Regulations.
  • Staff Recruitment
  • Managing staff rotas, holidays, and payroll.
  • Team Building
  • Purchasing/Inventory Management
  • Cost Control

Team Leader/ Assistant Manager

Whitbread PLC
Dumbarton, Scotland, UK
12.2010 - 12.2012
  • Resolved customer complaints.
  • Managed daily cash and cashing up.
  • Team Building
  • Compliance with Health and Safety Regulations.
  • Staff Training.
  • High-level customer service.

Shift Manager

McDonalds Restaurant
Balloch, Scotland, UK
04.2007 - 12.2010
  • Supervised team members during peak service hours to ensure efficient operations.
  • Trained new employees on menu items, procedures, and customer service standards.
  • Managed inventory levels and placed orders to maintain stock availability.
  • Resolved customer complaints promptly to enhance dining experience and satisfaction.
  • Coordinated staff schedules to optimize coverage during busy shifts.
  • Conducted regular quality checks on food preparation and safety practices.
  • Enforced health and safety regulations to maintain a clean working environment.
  • Managed daily cash and cashing up.

Education

NVQ - Travel And Tourism

Glasgow Metropolitan College
Glasgow, UK
08-2008

High School Diploma -

Vale of Leven Academy
Alexandria, UK
07-2007

Skills

  • Customer service
  • Cash management
  • First aid
  • Conflict resolution
  • Staff training
  • Team building
  • Problem solving
  • Decision making
  • Time management
  • Compliance and regulations
  • Training and mentoring
  • Hospitality service expertise
  • Calm under pressure
  • Aircraft emergency evacuations
  • Food and beverage service
  • Emergency procedures
  • Reliability and punctuality
  • Initiative-taking
  • Grooming and personal hygiene
  • Company policy adherence
  • Security measures
  • Attention to detail
  • Effective communication

Additional Information

  • Full Australian Driving Licence.
  • Scottish Personal Licence Holder.
  • First Aid Trained.

References

  • References available upon request.

Timeline

Cabin Crew

TUI Airways
03.2022 - 05.2025

Assistant Manager

Hungry Horse
10.2019 - 03.2022

Barista

St Mocha Coffee
08.2019 - 03.2021

Cabin Crew

Thomas Cook Airlines
03.2015 - 09.2019

Bar Team Leader

Queen Margaret Union
01.2015 - 12.2018

Deputy General Manager

Whitbread PLC
12.2012 - 09.2014

Team Leader/ Assistant Manager

Whitbread PLC
12.2010 - 12.2012

Shift Manager

McDonalds Restaurant
04.2007 - 12.2010

NVQ - Travel And Tourism

Glasgow Metropolitan College

High School Diploma -

Vale of Leven Academy

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Megan McShannon