Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Megan Mizzi

Summary

Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Assistant Manager

KFC
01.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Leads by example with high standards in customer service, cleanliness and quality
  • Goal-oriented leader that enjoys a fast-pace environment
  • Values customer service and positively impacting our guest’s experience
  • Developed strong working relationships with staff, fostering a positive work environment.

AD's Cafe Burger Bar & Mix Grill

AD's
01.2020 - 07.2021
  • During my time at AD's cafe burger bar & mix grill I learnt how to communicate with customers to a high standard through taking multiply phone calls and orders. Table service and supervisor junior team members
  • I ensured everything is stocked up and have gained experience waitressing and work effectively under pressure.
  • Money handling and end of day consolidation
  • Opening and closing the store

Customer Service Assistant

KFC
01.2019 - 01.2020
  • Maintained clean and organized work environment to maintain customer safety.
  • Streamlined the customer service process for increased efficiency and faster response times.
  • Responded proactively and positively to rapid change.
  • Money Handling
  • Team training

Assist Dance Teacher

Instyle Dance Company
01.2016 - 01.2020
  • Helping out around the studio as well as in classes for younger students, choreographing and teaching dances to students
  • This has taught me great leadership skills and how to be flexible in situations, Teaching me to have leadership roles.

Education

CRC
12.2021

Skills

  • I have good leadership skills and am good at communicating with people and working in teams as well as individually
  • I am great with customers and try my best to ensure everyone has a good experience
  • Operational Excellence
  • Customer Focus
  • Relationship and Team Building
  • Leadership and People Development
  • People and Culture
  • Employee Motivation and Performance
  • Management Team Leadership
  • Goal Setting
  • Talent Recruitment
  • Sales Growth
  • Policies and Procedures
  • Staff Management
  • Employee Coaching

Accomplishments

KFC - Team member of the year

KFC - Rookie of the year

KFC - Customer service award

Timeline

Assistant Manager

KFC
01.2021 - Current

AD's Cafe Burger Bar & Mix Grill

AD's
01.2020 - 07.2021

Customer Service Assistant

KFC
01.2019 - 01.2020

Assist Dance Teacher

Instyle Dance Company
01.2016 - 01.2020

CRC

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Megan Mizzi