Megan Mossman
CURRANS HILL,NSW
Summary
I am an efficient and detail-oriented office professional with 8 years of experience in customer service, managing a high volume of calls and in-person enquiries. With a flexible and hardworking approach, I pride myself on my attention to detail, strong work ethic and respectful attitude toward both clients and colleagues.
Skilled in coordinating jobs and meeting schedules, I am also highly proficient in maintaining accurate records and handling administrative tasks with ease. My expertise extends to using software such as Microsoft Office and MYOB to create professional spreadsheets, reports, and correspondence.
Known for my positive, service-oriented attitude, I excel in completing tasks efficiently, whether independently or as part of a team. I am a quick learner and thrive in dynamic environments, always eager to embrace new challenges and contribute to the success of the company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Coordinator
Design Build Maintain
INGLEBURN, NSW
08.2023 - Current
- Scheduled and coordinated jobs for internal employees and external trades using job tracking software, ensuring efficient resource allocation and timely completion.
- Assigned tasks based on priority levels (high, medium, low) to meet client deadlines and operational targets.
- Managed a high volume of incoming calls in a fast-paced environment, directing inquiries to the appropriate staff with professionalism and accuracy.
- Maintained an effective and reliable network of subcontractors across NSW and ACT, supporting service continuity.
- Ensured all internal staff and external trades comply with industry standards, safety protocols, and company policies.
- Trained team members on operational procedures, safety practices, and system usage to maintain high performance and compliance.
- Coordinated preventive maintenance and repair schedules for equipment, minimising downtime and service disruption.
- Oversaw daily operations, assigning tasks and tracking progress to maintain workflow efficiency.
- Managed client communications, ensuring alignment between client needs and internal execution teams.
- Coordinated with suppliers and vendors to ensure the availability of materials, cost control and timely delivery of goods and services required for projects.
Retail Assistant
Woolworths Group Limited
CAMPBELLTOWN, NSW
11.2017 - Current
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Operated point-of-sale (POS) systems efficiently to process customer purchases, returns, and exchanges.
- Maintained clean and organised register areas, ensuring a smooth checkout experience.
- Handled cash, credit, and digital transactions accurately while balancing the register at the end of shifts.
- Assisted customers with picking and preparing online orders for pickup or delivery, ensuring accuracy and timely fulfillment.
- Monitored and confirmed the status of customer orders, keeping customers informed about their order progress and delivery timelines.
- Assisted in merchandising, stock replenishment, and inventory control to support daily store operations.
- Resolved customer enquiries and concerns professionally, delivering a high standard of service.
Receptionist / Assistant Property Manager
Harcourts The Property People
CAMPBELLTOWN, NSW
03.2022 - 08.2023
- Greeted visitors and clients professionally, providing friendly and knowledgeable assistance to enhance the customer experience.
- Addressed and resolved tenant and client complaints, concerns, and service requests with prompt and effective solutions.
- Answered and directed high volumes of phone calls and responded to enquiries from tenants, owners, and vendors.
- Scheduled and confirmed appointments, meetings, and property viewings.
- Maintained accurate records of all correspondence and communications with tenants and property owners.
- Collected monthly rent payments, deposits and other fees issued receipts and updated financial records.
- Conducted ingoing, outgoing, and routine property inspections, preparing detailed condition reports in compliance with lease agreements.
- Managed tenant and owner relations, ensuring positive engagement and ensuring timely resolution of issues.
- Negotiated leases, rental agreements, and other contractual documents in line with company policies and legal standards.
- Oversaw maintenance requests, coordinating with contractors and service providers to ensure timely resolution.
- Sorted and distributed incoming mail and directed correspondence to appropriate team members.
Office Assistant
Leppington Speedy Seedlings Pty Ltd
LEPPINGTON , NSW
08.2018 - 03.2022
- Answered and managed incoming calls, directing them to the appropriate staff members and providing courteous, professional service.
- Greeted visitors upon arrival, determined their needs, and directed them to the relevant personnel, enhancing customer satisfaction and office workflow.
- Provided administrative support to staff by managing tasks such as copying, scanning documents, filing paperwork and ordering office supplies to ensure smooth operations.
- Maintained an organised filing system, managing both paper documents and electronic files to improve efficiency and ease of access.
- Performed data entry into various systems, ensuring accuracy and timely updates to critical company information.
- Printed planting labels with accurate product information, ensuring proper identification for inventory and customer orders.
- Took customer orders for planting schedules, entered them accurately into the system.
- Entered and processed invoices into the accounting system, ensuring the accuracy of amounts, vendor details, and billing terms to maintain smooth financial operations.
Education
John Edmondson High School
Horningsea Park NSW 2171Skills
- Microsoft Office - Word, Excel, and Outlook
- MYOB
- Servicem8
- Rapid Global
- RP Data
- Verbal and written communication
- Documentation, filing and reporting
- Effective communication
Certification
- Certificate III in Business - Omega Training Solutions - 2019
- First Aid Certificate - National First Aid Courses - 2023
- Silica Awareness & Safety - NSW Government - 2024
- Full NSW Driver’s License - C Class - 2021
References
- Jasmine Berry - Design Build Maintain - Operations Manager - 0429 633 805
- Dane Dreyer - Design Build Maintain - Project Manager - 0448 561 419
- Chandra Kop - Woolworths Group Limited - Service Manager - 0405 558 717
Timeline
Operations Coordinator
Design Build Maintain
08.2023 - Current
Receptionist / Assistant Property Manager
Harcourts The Property People
03.2022 - 08.2023
Office Assistant
Leppington Speedy Seedlings Pty Ltd
08.2018 - 03.2022
Retail Assistant
Woolworths Group Limited
11.2017 - Current
John Edmondson High School
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