Megan Norman
Frankston,Australia
Summary
I am committed to continuous personal and professional growth and thrive in collaborative environments where I can contribute meaningfully while developing my skills. I am an accomplished professional with extensive experience in animal and human healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient care.
Overview
24
24
years of professional experience
Work History
Emergency Veterinary nurse and Medicine vet nurse
Advanced Vetcare Kew
12.2024 - Current
- Triaged incoming patients to determine treatment needs and urgency of care.
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures, Preforming BLS and ALS
- Provided exceptional customer service through professional interactions with clients at the front desk, over the phone, or via email communications.
- Reduced stress levels of hospitalised animals through continuous monitoring, comfort measures, and appropriate environmental adjustments.
- Safeguarded animal welfare by recognising signs of pain or distress in patients undergoing treatments or observations on site at the clinic.
- Supported veterinarians in successfully diagnosing complex cases by performing diagnostic imaging such as radiographs, CT and ultrasound.
- Continue to improve my skills by attending and doing continuous education through out the company
Emergency Veterinary Nurse
Animal Emergency Centre – Moorabbin, Frankston, Mt waverley
07.2012 - Current
- Contributed to successful emergency response situations by remaining calm under pressure while assisting with life-saving procedures, preforming BLS and ALS
- Processed new patients and updated client records with key information using standardised registration system.
- Streamlined clinic operations by implementing efficient inventory management practices for medical supplies and medications.
- Maintained detailed records of animal health care and diagnostic treatments.
- Staff training in through mentoring new veterinary nurses on clinical protocols and best practices.
- Improved patient care by providing compassionate nursing support and assistance during examinations.
- Monitored vital signs of animals during surgical procedures, hospital stays and provided postoperative care.
- Assisted veterinarians with radiographs and ultrasounds.
- Collected and prepared specimens for laboratory testing.
- Continues education within the company
Manager of emergency department
Animal Emergency Centre- Frankston
12.2021 - 10.2022
- Promoted collaboration across hospital by organising regular Staff meetings aimed at discussing improvement around the hospital.
- Boosted employee morale by recognising outstanding performance and promoting a positive culture within the department.
- Facilitated continuous one on one meetings with staff for performance, identifying gaps in area's for improvement for potential growth.
- Mentored and coached nursing staff, facilitating their professional growth and development within the emergency department.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines of the company.
- Roster writing and shift coverage
- Regular Management meetings to discuss clinic performance and any issue relating to staff.
Phlebotomist
Melbourne Pathology
04.2016 - 10.2020
- Enhanced patient experience through compassionate care and communication during blood draw and procedures.
- Up held Patient confidentiality
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Actively engaged with patients to educate them on proper post-draw and Pre-draw care, reducing potential complications and ensuring their comfort throughout the process..
- Provided basic first aid to clients in need
- Actively preformed any procedure listed on clients referral, example, ecg, holter monitor, nail clipping, skin scrapings.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Continued ongoing training throughout the organisation
Education
Cert IV - Training and assessment
Chisholm
01.2025
Certificate IV - Pathology
All health training
01.2016
Certificate IV - Veterinary Nursing
Go Tafe
01.2010
Certificate II - Animal Studies
Go Tafe
01.2005
Skills
- Consistently provide exceptional customer service
- Continuing to develop my skills and knowledge
- A good understanding of medical terminology and procedures
- Strong analytical and problem solving skills to identify issues and develop solutions
- The flexibility to be able to adapt to changing priorities as required
- Management skills: including training staff, and delegating effectively getting the most out of a productive team
- Experienced in stock control including stocktaking and ordering
- Current Victorian Driver’s License
- Basic computer Skills
- Bls & Als
Timeline
Emergency Veterinary nurse and Medicine vet nurse
Advanced Vetcare Kew
12.2024 - Current
Manager of emergency department
Animal Emergency Centre- Frankston
12.2021 - 10.2022
Phlebotomist
Melbourne Pathology
04.2016 - 10.2020
Emergency Veterinary Nurse
Animal Emergency Centre – Moorabbin, Frankston, Mt waverley
07.2012 - Current
Certificate IV - Pathology
All health training
Certificate IV - Veterinary Nursing
Go Tafe
Certificate II - Animal Studies
Go Tafe
Cert IV - Training and assessment
Chisholm