Megan Parker

• Created training schedules for nationwide sessions, coordinating trainer availability and venue logistics.
• Managed inbound calls, resolving public inquiries and addressing ad hoc issues promptly.
• Executed inbox management for all inquiries, ensuring timely responses and issue resolution.
• Maintained effective communication while working remotely to optimize task management.
• Coordinated catering arrangements in line with training locations to enhance participant experience.

• Supervised restaurant operations and team to ensure seamless service delivery.
• Managed guest requests including room service, enhancing overall dining experience.
• Organized staff rosters to maximize operational efficiency and coverage.
• Generated after-service reports and reconciled cash operations for closing procedures.
• Utilized POS and EFTPOS systems to maintain accurate financial records.
• Coordinated food preparation tasks when necessary, ensuring quality standards.
• Demonstrated strong time management skills to deliver food and beverages promptly.
• Served as primary representative of restaurant for five days each week.

• Throughout my employment with Opus as an agency teaching assistant, I worked with every year group below secondary level including early years, supporting the class teachers in the delivery of national curriculum lessons and ongoing development of all pupils.
• My key responsibilities included:
• Working closely with the classroom teacher and other TA's, ensuring a clear understanding of lesson expectations, learning and behavior requirements were met.
• Supporting pupils with language development, social skills, reading, spelling and writing.
• Marking and correcting classwork, keeping detailed recordings of pupil's progress.
• One to one support of children with SEN, EAL and challenging behavior, often for extended periods of time.
• Be a positive role model for children regarding behavior, dress code and punctuality.

Performed quality assurance checks with clients and staff during bi-weekly office hours.

• Administered medication and developed client-centered care plans to enhance service quality.
• Trained new carers to ensure adherence to best practices in client care.
• Conducted risk assessments to identify and mitigate potential issues.
• Maintained on-call availability to address urgent client needs at all hours.
• Participated in regular training sessions to expand knowledge within care sector.
• Progressed from trainee carer to senior carer within seven months, demonstrating rapid professional growth.

• Managed end-of-day cash reconciliation while organising functions
• Supervised daily operations to ensure smooth service in a high-volume bar setting.
• Managed inventory levels, placing orders to maintain stock of essential supplies.
• Coordinated staff schedules to optimize coverage during peak business hours.

• Managed phone calls, order placements, and payment processing at Jade Garden.
• Provided outstanding customer service in a fast-paced takeaway environment.
• Resolved customer queries efficiently to ensure a positive experience.