Summary
Overview
Work History
Skills
Contact Information
Software Proficiency and Qualifications
Industry Experience
Core Competencies
Timeline
Generic

Megan Pattison

Gold Coast,QLD

Summary

Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organisations improving business performance. Experienced in all aspects of Human Resource and Payroll System administration and processing.

Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.

Overview

26
26
years of professional experience

Work History

Senior HR & Payroll Consultant - TechnologyOne

Niltech Consulting
06.2021 - Current
  • Specializing in complex solutions and problem-solving
  • Creation of interfaces to Third Party products such as Page Up and WFM
  • Consultant Product Training including Training and Implementation Documentation in all areas of Human Resources and Payroll.
  • Implementation of TechnologyOne HR and Payroll with full integration to financials, award interpretation, and Leave accrual set up.
  • Collaborated with HR departments to ensure seamless integration of new hires into payroll systems.
  • Optimized payroll processes by implementing efficient software solutions and streamlining procedures.
  • Established positive relationships with vendors and third-party administrators to facilitate smooth payroll operations.
  • Developed customized payroll solutions tailored to each client''s unique needs and requirements.
  • Maintained strict confidentiality when handling sensitive employee information, protecting privacy rights at all times.
  • Assisted clients in navigating regulatory compliance by staying current on relevant legislation and advising on best practices.

Senior HR & Payroll Consultant - TechnologyOne

New Way Consulting
07.2020 - Current
  • Specializing in complex solutions and problem-solving
  • Third Party product interface creation
  • Consultant Product Training including Training and Implementation Documentation in all areas of Human Resources & Payroll.
  • Collaborated with HR departments to ensure seamless integration of new hires into payroll systems.
  • Optimized payroll processes by implementing efficient software solutions and streamlining procedures.
  • Implemented performance management systems, driving increased productivity throughout the organisation.
  • Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
  • Wrote, developed and delivered successful presentations and facilitated training to individuals and groups.
  • Delivered measurable improvements in HR efficiency by automating manual processes using advanced software tools.
  • Created and maintained System test scripts for upgrades and module implementation.

Senior HR & Payroll Consultant - TechnologyOne

Lánluas Consulting
05.2017 - 07.2021
  • Specializing in complex solutions and problem-solving
  • Third Party product interface creation
  • Consultant Product Training including Training and Implementation Documentation in all areas of Human Resources & Payroll.
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Liaised with customers, and management, to better understand customer needs and recommend appropriate solutions.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Designed tailored training programs for employees at various levels within the organisation, boosting overall skillsets.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Created and maintained System test scripts for upgrades and module implementation.

Product Customer Service Manager for New Zealand

TechnologyOne
02.2015 - 05.2017
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

HR & Payroll Consultant - TechnologyOne

TechnologyOne
08.2006 - 02.2015
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Liaised with customers, and management to better understand customer needs and recommend appropriate solutions.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
  • Implemented best practices to optimize clients'' organizational performance, leading to improved operational efficiency.
  • Provided ongoing support to clients post-implementation, ensuring long-term success of implemented solutions.
  • Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
  • Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
  • Integrated technology and business operations to identify targeted solutions to customer issues.
  • Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
  • Aligned closely with business owners and employees to gather information and gain operational insight.
  • Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
  • Designed tailored training programs for employees at various levels within the organisation, boosting overall skillsets.
  • Facilitated workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
  • Created and managed project plans, timelines and budgets.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.

Payroll Management - Affinity - Outsource Dept

Affinity
03.2002 - 08.2006
  • Oversaw scheduling, payroll management, and performance evaluations for the Australian Outsource Department team members.
  • Handled human resources tasks such as hiring, onboarding, training and employee relations issues resolution.
  • Reduced potential legal issues by staying current on labor laws and tax regulations related to Australian payroll management.
  • Served as a subject matter expert for internal stakeholders on matters related to payroll management best practices.
  • Conducted regular training sessions for departmental staff on best practices in payroll system and report writing, improving team knowledge and skillsets.
  • Ensured compliance with federal, state, and local regulations by staying current on changing laws affecting payroll management practices.
  • Mentored junior staff members on best practices in payroll management and tax compliance, fostering a collaborative work environment conducive to professional growth.
  • Played a pivotal role in maintaining the organization''s financial health by implementing robust controls and following best practices in all aspects of accounting and payroll management.
  • Ensured accurate and timely payroll delivery for over 25 Organisations through supporting and training a team of seven employees each processing over 2500 employees per month.

Payroll Officer - Chris 5

Oxygen Shared Services - Carter Holt Harvey
03.2001 - 03.2002
  • Collaborated with HR department to ensure accurate employee records, benefit deductions, and leave balances.
  • Managed payroll data entry and processing for four organisations within the Carter Holt Harvey Group to comply with predetermined company guidelines.
  • Managed end-to-end processing of weekly, Fortnightly and monthly payrolls for a diverse workforce within strict deadlines.
  • Maintained confidentiality by securely storing sensitive employee information according to established data protection protocols.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Improved payroll accuracy by thoroughly reviewing system confirguation and addressing discrepancies.
  • Resolved complex payroll issues promptly, maintaining a high level of employee satisfaction.
  • Completed payroll accurately and timely to meet employee expectations.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Developed and implemented payroll procedures to streamline workflow.

Payroll Management - Affinity

Chubb NZ
04.1998 - 03.2001
  • Payroll Management processing 400 fortnightly manual entry timesheet employees, and 205 monthly employees
  • Fortnightly and monthly management reports, adhoc reporting
  • OHS Accident register and reporting
  • General ledger and projects ledger interface and general ledger reconciliations
  • Third Party product interface creation
  • Process Improvement & implementation of Employee Self Service.

Skills

  • Payroll Software Expertise
  • Employee benefits administration
  • Payroll Auditing
  • Tax Regulations
  • Payroll Compliance
  • Time sheet review
  • Telephone and email etiquette
  • New hire processing
  • Financial reports
  • Exceptional Microsoft Excel skills
  • Collaborative team member
  • Payroll Processing
  • Meeting deadlines
  • Interpersonal and written communication
  • Proficient in TechnologyOne HR and Payroll, Chris5, and Affinity Software
  • Data imports
  • Integrated accounting systems
  • General ledger posting
  • Attention to Detail
  • Critical Thinking
  • Payroll Reconciliation
  • Employee Training
  • Period-End Reporting
  • Investigating discrepancies
  • Database Maintenance

Contact Information

Mobile: +61 416 886 069 

Email: Megan@NewWayConsulting.com.au

LinkedIn: http://www.linkedin.com/in/meganpattison-au

Software Proficiency and Qualifications

  • TechnologyOne CiAnywhere - Human Resource and Payroll
  • TechnologyOne Ci - Human Resource and Payroll
  • Afinity Payroll
  • Chris5 Payroll
  • Certified Payroll Specialist (2004 -96% pass)

Industry Experience

  • Whole of Government (Samoa)
  • Local Government
  • Not-for-Profit
  • Health & Community Services
  • Hospitality

Core Competencies

  • Strategic Planning and Implementation
  • Risk Management
  • Solution Implementation Leadership
  • Functional Consulting and Module Configuration
  • Advanced Stakeholder Management and Communication
  • Strong Analytical and Problem Solving
  • Detailed Process Documentation Writing

Timeline

Senior HR & Payroll Consultant - TechnologyOne

Niltech Consulting
06.2021 - Current

Senior HR & Payroll Consultant - TechnologyOne

New Way Consulting
07.2020 - Current

Senior HR & Payroll Consultant - TechnologyOne

Lánluas Consulting
05.2017 - 07.2021

Product Customer Service Manager for New Zealand

TechnologyOne
02.2015 - 05.2017

HR & Payroll Consultant - TechnologyOne

TechnologyOne
08.2006 - 02.2015

Payroll Management - Affinity - Outsource Dept

Affinity
03.2002 - 08.2006

Payroll Officer - Chris 5

Oxygen Shared Services - Carter Holt Harvey
03.2001 - 03.2002

Payroll Management - Affinity

Chubb NZ
04.1998 - 03.2001

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