Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Megan Pegg

Springfield,QLD

Summary

Dynamic professional with extensive experience at Swoosh Finance, excelling in collections management and customer service. Proven ability to resolve disputes and maintain positive client relationships while ensuring compliance and accuracy in sensitive document handling. Skilled in data entry and effective communication, consistently achieving timely results in high-pressure environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Temp - Classified Document Scanner

Hoban Recruitment
Parkinson, Qld
05.2025 - 06.2025
  • Provided guidance and training to other staff members on how to use document scanners effectively.
  • Scanned documents into digital format using specialized document scanner.
  • Adjusted scanner settings as necessary depending on type of document being scanned.
  • Monitored the progress of each scan job to ensure timely completion.
  • Reviewed scans for content accuracy prior to archiving or transferring data to other systems and locations.

Recruitment Consultant

Arg
Eight Mile Plains, Qld
10.2022 - 05.2023
  • Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
  • Maintained accurate records of all applicants' information throughout the recruitment process.
  • Developed and maintained relationships with hiring managers to understand their needs and preferences.
  • Managed applicant tracking systems including inputting candidate data into the system.
  • Drafted job postings for clients, posted them on various online platforms, and screened resumes.

Senior Collections Officer

Swoosh Finance
Springwood , Qld
06.2021 - 09.2022
  • Investigated and resolved customer disputes in a timely manner.
  • Tracked customer payment histories and updated relevant information into the system accordingly.
  • Developed strategies for collecting overdue accounts while maintaining positive relationships with customers.
  • Maintained accurate records of all collection activity in the company's database system.
  • Generated monthly reports on collection activities, aging receivables, bad debt write-offs, and other metrics as required.
  • Performed outbound calls to collect past due balances from customers.

Temp - Classified Document Scanner

Hoban
Parkinson, Qld
04.2021 - 06.2021
  • Provided guidance and training to other staff members on how to use document scanners effectively.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
  • Reviewed and verified project documents for completeness, format and compliance with contract requirements.
  • Maintained a log of all scanned documents with associated metadata such as date, time, user name and more.

Education

High School Diploma -

Park Ridge State High School
Park Ridge
11-2016

Skills

  • Document scanning
  • Customer service
  • Effective communication
  • Sensitive document management
  • Data entry
  • Time management
  • Collections management
  • Customer relationship management
  • Conflict resolution

Certification

  • Certificate III in Business
  • Open auto driver's license

Timeline

Temp - Classified Document Scanner

Hoban Recruitment
05.2025 - 06.2025

Recruitment Consultant

Arg
10.2022 - 05.2023

Senior Collections Officer

Swoosh Finance
06.2021 - 09.2022

Temp - Classified Document Scanner

Hoban
04.2021 - 06.2021

High School Diploma -

Park Ridge State High School

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Megan Pegg