Megan Phillips
Heidelberg,Australia
Summary
Dynamic professional with a proven track record at The Fruit Box Group, excelling in customer relationship management and problem-solving. Adept in Microsoft Office and effective communication, I consistently enhance customer satisfaction and streamline account management processes, driving positive outcomes and fostering lasting client relationships.
Overview
11
11
years of professional experience
Work History
Accounts Agent and Customer Support
The Fruit Box Group
Kensington, Victoria
01.2022 - 09.2024
- Customer Relationship Management: Proficient in building and maintaining positive relationships with customers, addressing their inquiries and concerns effectively, and ensuring a high level of customer satisfaction.
- Account Management: Skilled in managing customer accounts, including processing transactions, handling account discrepancies, and maintaining accurate records of account activities.
- Problem-Solving: Strong ability to resolve customer issues and account-related problems promptly and effectively, utilizing analytical skills to identify root causes and implement solutions.
- Communication Skills: Excellent verbal and written communication skills, including the ability to convey information clearly, listen actively, and provide detailed explanations and instructions to customers.
Sole Trader
Sole Trader Domestic Cleaning
Northwest suburbs of Melbourne
01.2020 - 01.2022
- Financial Management: Proficient in budgeting, forecasting, and financial analysis, including managing cash flow, tracking expenses, and optimizing profitability.
- Marketing and Sales: Skilled in developing and implementing marketing strategies, identifying target markets, and driving sales through various channels such as digital marketing, networking, and direct sales.
- Project Management: Expertise in planning, organizing, and overseeing projects from conception to completion, including setting goals, managing timelines, and ensuring deliverables meet quality standards.
- Customer Service: Strong ability to build and maintain positive customer relationships, handle inquiries and complaints effectively, and ensure high levels of customer satisfaction.
Nursing
The Northern Health
Broadmeadows and Epping campuses
01.2014 - 01.2019
- Critical Thinking: Strong problem-solving abilities to make quick, informed decisions in high-pressure situations, including evaluating treatment plans and coordinating with other healthcare professionals.
- Communication: Excellent interpersonal skills for effectively communicating with patients, families, and healthcare teams, including documenting patient information and providing clear instructions.
Education
Employability Skills Training -
Paramount Recruiting
Ringwood, VIC04-2025
Bachelor of Nursing -
La Trobe University
Bundoora01.2013
Skills
- Administrative support
- Continuous learning
- Collaboration
- Effective communication
- Time management
- Microsoft Office proficiency
- Netsuite expertise
- Zendesk experience
- Data entry
References
Available upon request
Timeline
Accounts Agent and Customer Support
The Fruit Box Group
01.2022 - 09.2024
Sole Trader
Sole Trader Domestic Cleaning
01.2020 - 01.2022
Nursing
The Northern Health
01.2014 - 01.2019
Employability Skills Training -
Paramount Recruiting
Bachelor of Nursing -
La Trobe University
Similar Profiles
AHMED SHEFAR JAHANAHMED SHEFAR JAHAN
Delivery Driver at The Fruit Box GroupDelivery Driver at The Fruit Box Group
Kim NguyenKim Nguyen
Management Accountant at The Fruit Box Group Pty LtdManagement Accountant at The Fruit Box Group Pty Ltd
Roberto AntoniniRoberto Antonini
Shipping and Receiving/Material Handler at Ippolito Group fruit & ProduceShipping and Receiving/Material Handler at Ippolito Group fruit & Produce
Rojan KurianRojan Kurian
Inventory Administrator (Casual) at Techtronic’s IndustriesInventory Administrator (Casual) at Techtronic’s Industries
Rajiv SharmaRajiv Sharma
Procurement/Operations Manager at Manhari MetalsProcurement/Operations Manager at Manhari Metals