Megan Pirie

• Managed high-stress medical and financial situations effectively, maintaining professionalism under pressure.
• Resolved customer complaints with empathy, resulting in satisfied customers and build long lasting relationships with close linked professionals.
• Handled calls and emails efficiently, finding satisfactory resolutions for both customers, funding bodies and professional external colleagues
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Dealership/ New vehicle focused.
• Sale of 4x4 accessories.
• Working closely with companies whom we are stockists for.
• Working closely with dealership regarding information, quotes, stock ETA's, fit outs, invoicing.
• Visting dealerships talking them through products, showing products and answering any questions.
• Digital marketing, advertisement and the running of Facebook, Instagram and tik tok.
• Responding to enquiries from these adverts (with the limited resources i have available)
• Working out workshop fitments times and making sure everything runs on time as good as possible.
• Working closely with transport companies to get dealership vehicles to and from us.
• Dealing with Retail customers via the phone, email or showrooms walk-ins.
• Ability to show customers the products we have on display in the showroom and take them through the display vehicles we have.
• Ability to quote Fleet Trades quote when required. Working independently.
• Navigating all steps of a Sales role
• I have a Redundancy letter from Mates4x4

• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Updated product displays regularly, keeping store appearance fresh and appealing.
• Conducted weekly inventory audits to ensure accuracy in stock levels.
• Organized in-store promotions to increase awareness of new product lines.
• Increased store foot traffic with innovative window display designs.
• Performed cash, card, and check transactions to complete customer purchases.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Assisted clients with personal care duties, from toileting, showering, shaving and much more
• Suppored clients emotionally with life events like death, birth, COVID

I worked the Nightshift position

• Assisted clients with homework and other school tasks in the evenings
• Interacted with clients following there interests
• Developed strong relationships with the young people meaning they felt safe and confident with all aspects of there care including letting me know if they needed assistance with anything or if something was playing on there mind
• Assisted young people with getting ready for bed and going to bed at an appropriate time for there age keeping in mind that school was the next day
• Keeping all young people safe and alerting the police and on call manager if there was an issue (the biggest issue we faced during nightshift was young people absconding
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
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• Assisted all clients with daily personal care when this was required. The would pose as trival for some clients meaning adapting to client needs and learning client traits and likes was important
• Making sure that clients had enough money in there bank to pay for rent and the household shopping. Make sure that clients had enough money put aside if they wished to attend an outing
• Daily living task support.
• Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Completed lone working via nightshift sleepovers
• Medication trained at the time
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Implemented behavior management techniques when required for the safety of both clients and staff members involved.

• Maintained clean and organized dining areas for optimal guest experience.
• Cultivated warm relationships with regular customers.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Answered customers' questions, recommended items, and recorded order information.
• Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
• Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
• Adhered to company guidelines and safety protocols for proper food handling and presentation.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.