Megan Pope
Cairns
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Emergency Communications Operator
North Wales Police
10.2019 - 03.2023
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police officers.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Read system maps and caller information, and documented details in system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Reduced risks and emergency response issues by observing public safety field units.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Waitress and Bartender
The Midland Wine & Tapas Bar
01.2019 - 09.2019
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behaviour.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Waitress and Bartender
Archways Restaurant
09.2014 - 12.2018
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Greeted new customers, discussed specials, and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
All Rounder
Deganwy Quay Hotel & Spa
01.2015 - 03.2018
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Monitored hotel's budget and financial records.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Developed and maintained positive relationships with guests for satisfaction.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Organized and detail-oriented with a strong work ethic.
- Coordinated with vendors for repair and maintenance of hotel.
Education
GCSE -
Aberconwy Secondary School
Conwy, Wales05.2014
Skills
- Active listening
- Multitasking Abilities
- Punctual
- Customer Service
- Teamwork and Collaboration
- Decision making in fast-pace environments
- RSA certificate
- Computer Skills
- Works Well Under Pressure
Timeline
Emergency Communications Operator
North Wales Police
10.2019 - 03.2023
Waitress and Bartender
The Midland Wine & Tapas Bar
01.2019 - 09.2019
All Rounder
Deganwy Quay Hotel & Spa
01.2015 - 03.2018
Waitress and Bartender
Archways Restaurant
09.2014 - 12.2018
GCSE -
Aberconwy Secondary School
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