Megan Pye
Bateau Bay,NSW
Summary
Practical Demand Planner offering strong knowledge of SAP, SAP BI, Salesforce and advanced planner and optimizer software such as Demand Solutions and storage management Azure. Bringing over 2 years of hands-on experience planning for in demand Medical Device industry. Well-versed in reviewing sales trends, forecasting data and evaluating forecast results as well as Logistics tracking to ensure on-time receipting and delivery. Seasoned team leader committed to closely collaborating with team members, both functionally and cross functionally, to identify shortages, overstocks and other inventory issues. Currently enrolled with University of Tasmania to complete a certificate in Supply Chain & Logistics Management
Overview
12
12
years of professional experience
Work History
Supply & Demand Planner ANZ
Avanos Medical Australia Pty Ltd
11.2021 - Current
- Reviewed historical sales trends and researched demand drivers to provide robust forecast recommendations.
- Continuous Improvement within Inventory Management by identifying process gaps as a result of changing logistics channels that led to better inventory management and lowering backorders.
- Utilized historical data, statistical software and marketing intelligence to develop and maintain forecast for both Chronic Care and Pain Management portfolios.
- Ran weekly reports to highlight potential issues and corresponding solutions to the commercial team.
- Led S&OP process monthly with the commercial and senior management teams that led to greater cross collaboration with Supply Chain and Commercial teams.
- Provided ad-hoc analytics and operational expertise to drive fact-based inputs into forecasting, inventory management and customer satisfaction.
- Utilised skills and knowledge to become lead SME for the APAC region and completed all SIT & UAT for the pending SAP S4 Hana upgrade, expected to go live February 2024
- Achieved Star of the Quarter for process improvement that reduced backorders from >$250K to <$10K
Supply Chain & Customer Care Manager (Secondment)
Avanos Medical Australia Pty Ltd
04.2021 - 11.2021
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built customer relationships, both internal & external customers through responding to inquiries, identifying and assessing needs, resolving problems, and following up to ensure outcome was achieved.
- Conducted training and mentored team members to promote productivity, professional growth and commitment to exceptional customer experiences.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Led APAC regional S&OP with Senior Leadership at a regional level.
Customer Service Team Leader
Avanos Medical Australia Pty Ltd
02.2019 - 04.2021
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used Salesforce to keep records of customer interactions, customer accounts, and file documents.
- Evaluated customer service staff performance and provided constructive feedback.
- Became SME and led SAP R3 to SAP S4 Hana transition successfully
- Achieved Star of the Quarter award for exceptional management of the SAP R3 to SAP S4 Hana transition
Customer Service Manager
Konica Minolta Business Solutions
10.2016 - 11.2018
- Managing the Contract Management Team the main objective was to ensure adherence to Customers Contracts and Satisfaction with billing.
- Resolved customer Invoicing complaints while prioritizing customer satisfaction and commitment to contracts.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored contract management customer service team.
- Created custom invoice solutions for major customers
- Achieved Living our Values award
Contract Specialist
Stryker South Pacific
05.2015 - 10.2016
- Managed full contract lifecycle looking for opportunities to maximise contract and add on relevant products.
- Prepared monthly reports for each contract to track adherence to contract KPI's
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Reviewed current contracts to identify upcoming contract expirations and coordinated with stakeholders to analyze contract renewals.
- Identified Tender opportunities working with key stakeholders to ensure successful outcome maintaining above 85% success from tender opportunity to contract
- Achieved Presidents award for outstanding contract management
Customer Service Team Leader
Stryker South Pacific
09.2011 - 05.2015
- Trained and supervised team of customer service representatives in providing quality service to customers within the Billing’s and Bookings Specialty team.
- Conducted regular meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Used internally built CRM and Salesforce to keep records of customer interactions, customer accounts, and file documents.
- Understood and showed empathy to customer in distress and resolving the issue for a positive patient outcome.
- Achieved multiple awards for outstanding leadership and customer service results, including Team of the year and multiple MD awards
Education
No Degree - Supply Chain & Logistics Management
University of Tasmania
Hobart, TASNo Degree - Leadership
Professional Training
On The JobSkills
- Sales and Operations Planning
- Cross-functional Collaboration
- Continuous Improvement
- Statistical Analysis
- Problem Solving
- Process Optimization
- Supply Chain Management
- Attention to Detail
Timeline
Supply & Demand Planner ANZ
Avanos Medical Australia Pty Ltd
11.2021 - Current
Supply Chain & Customer Care Manager (Secondment)
Avanos Medical Australia Pty Ltd
04.2021 - 11.2021
Customer Service Team Leader
Avanos Medical Australia Pty Ltd
02.2019 - 04.2021
Customer Service Manager
Konica Minolta Business Solutions
10.2016 - 11.2018
Contract Specialist
Stryker South Pacific
05.2015 - 10.2016
Customer Service Team Leader
Stryker South Pacific
09.2011 - 05.2015
No Degree - Supply Chain & Logistics Management
University of Tasmania
No Degree - Leadership
Professional Training