MEGAN ROWLANDS
Geelong,VIC
Summary
Enthusiastic and customer/client-oriented team member with 10 years experience in the hospitality industry and 8 years experience in youth and disability support work. Excellent interpersonal communication skills with focus on customer satisfaction when interacting with patrons. Knowledge of bar and event operations with commitment to providing excellent customer service and responsible service of alcohol.
Overview
18
18
years of professional experience
Work History
Bar Service/Merchandise/Bar Stocking
Perth Bar Staff & Event Logistics Australia
2023.12 - 2024.01
- Serve drinks to festival patrons,
- Sell band merchandise,
- Use Square point of sale system,
- Monitor and restock bar,
- Provide responsible service of alcohol,
- Work efficiently in busy festival environment
Support Worker
Enable WA
2015.10 - 2024.01
- Provide support to individuals of all ages with various physical and intellectual disabilities,
- Work with clients and their families to develop and deliver a support framework that allows individuals to live a fulfilling life and achieve short and long-term outcomes,
- Advocate for clients where necessary to support them in accessing services and increase community engagement,
- Understand and utilise government services that assist those with a disability,
- Create and participate in various activities that assist in developing a client’s independence, physical and mental health, and social skills
Assistant Youth Worker
City of Canning
2023.02 - 2023.12
- Implement social, recreational and creative programs for young people to address poverty and inequality,
- Develop professional relationships with young people aged 10-24,
- Provide advocacy and support for young people at risk,
- Discuss topical issues with young people and refer them to appropriate services and information where necessary
Tutor
Indigenous Tutorial Assistance Scheme Murdoch University
2022.02 - 2022.12
- Facilitate learning of Psychology unit content with university students,
- Communicate with students to plan sessions and obtain course materials,
- Maintain cultural awareness to work with Indigenous students
Receival Point Operator
CBH Group Kellerberrin
2022.11 - 2022.12
- Receive, store, and outload grain via rail,
- Clean and maintain the condition of grain storage facilities,
- Communicate with customers and within a team,
- Operate plant and machinery
Support Worker
Camcan Bunbury
2019.10 - 2020.07
- Provide support for a child with Autism,
- Develop creative, age-appropriate ideas to reach individual goals and development milestones,
- Provide a safe and fun environment for a child
Youth Residential Caregiver
St John of God Horizon House Bunbury
2016.05 - 2017.06
- Provide intensive support and advocacy to residents aged 16-22 years,
- Coordinate, develop and implement independent life skills programs for residents,
- Empower young people to move to a position of autonomy and self-fulfilment by assisting them to achieve their goals,
- Encourage and facilitate the involvement of the residents in education, training, and personal development programs,
- Liaise with and support the residents to assist in the transition from living in a St John of God Horizon House to independent accommodation or reconnection to their family of origin
Service Coordinator
Hearth House Bunbury
2015.01 - 2015.06
- Plan and organise a schedule of work for multiple technicians,
- Communicate with clients to book repairs as well as respond to customer queries and complaints,
- Complete administration and reception duties, including using the phone, ordering, invoicing, and processing warranty claims using accounting and scheduling software
Service Coordinator
Ford and Doonan Bunbury
2013.10 - 2015.01
- Coordinate and book numerous jobs into a daily schedule,
- Communicate with clients to book repairs as well as respond to customer queries and complaints,
- Analyse technician reports and technical diagrams to order parts,
- Administration and reception duties using digital technology
Issuing Officer/Temporary Assistant
Australian Electoral Commission
2013.08 - 2013.09
- Issue ordinary and declaration votes to voters,
- Follow strict daily procedures to ensure customer security and confidentiality,
- Count and tally figures and input data in a daily record using AEC software,
- Work and communicate within a small team
Level 2 Traffic Controller
Traffic Force Bunbury
2013.02 - 2013.08
- Control traffic using a stop–slow bat,
- Communication via two-way radio, Read and implement various traffic management plans,
- Assess risks on site and complete a JSEA and perform daily vehicle checks,
- Follow maps and drive different work vehicles to various site locations,
- Liaise with various construction, power line and road workers and learn and understand their work processes
Bartender
Club Aussie Bar Helsinki
2012.06 - 2012.12
- Customer service – bar service of food and drinks in sportsbar and nightclub,
- Handle cash, operate and balance electronic till,
- Open and set up of bar and nightclub,
- Liaise and cooperate with kitchen staff,
- Monitor and refill stock for bar and receive deliveries
Bartender
Coppid Beech Hotel Bracknell
2011.11 - 2012.01
- Customer service – table and bar service of food and drink in pub and nightclub,
- Handle cash, operate and balance electronic till
- Liaise and cooperate with kitchen staff,
- Monitor and refill stock for bar, set up tables and venue for functions
Scheduler
Ford and Doonan Airconditioning Perth
2010.11 - 2011.11
- Customer service - communicate with clients to book installations into a daily schedule
- Liaise with contractors and suppliers to order goods and services,
- Use MYOB accounting software to raise and process invoices and orders,
- Develop and maintain occupational health and safety procedures,
- General clerical duties, including filing, archiving, organising staff meetings: preparing agendas, taking minutes, coordinating staff functions
Reception/Counter Sales
Polyaire Balcatta
2008.04 - 2010.11
- Process customer purchase orders and invoices using SAGE business management software,
- Operate the Warehouse Management System
- Coordinate and book customer deliveries with transport companies,
- Respond to customer queries via phone and at sales counter,
- Train new staff in office and warehouse duties
Bartender/Waitperson
The Forrest Centre Reception Centre Perth CBD
2007.03 - 2008.04
- Customer service – table and bar service of food and drink in bar, dining rooms and at functions,
- Answer phone queries and make restaurant and wedding bookings,
- Handle cash, operate and balance electronic till,
- Train new bar staff,
- Set up tables and venue for large functions,
- Clean and restock bar
Waitperson/Bartender
The George and Dragon Pub Long Hanborough
2006.12 - 2007.02
- Customer service – table and bar service of food and drink,
- Operate and balance electronic till and cash floats,
- Advertise daily specials and menus on blackboard using creative signwriting,
- Liaise and cooperate with kitchen staff,
- Monitor and order stock for kitchen and dining room
Bartender/Waitperson
The Bear Hotel Woodstock
2006.03 - 2006.10
- Customer service – table and bar service of food and drink,
- Monitor and order stock, refilling of mini bars in 55 room hotel,
- Make restaurant bookings using the hotel computer system,
- Liaise and cooperate with hotel staff and guests
Education
Bachelor of Arts (Psychology) -
Murdoch University
Perth, WA01.2024
Certificate III Individual Support (Disability) -
Corporate First Aid
Bunbury, WA01.2017
Diploma of Youth Work -
CTA Australia
Bunbury, WA01.2016
Certificate III Radio Broadcasting -
Central TAFE
Perth, WA01.2007
Skills
- Friendly, outgoing, and conscientious
- Experience in disability support work, youth work, hospitality, and administration
- Excellent communication, problem-solving and organisational skills
- Can work autonomously and in a team environment
- Passionate about motivating others, creating a positive environment, and encouraging self-expression
- Strongly support diversity and creating connection within the community
Current Certificates And Training
- Feb 2024 Responsible Service of Alcohol (VIC)
- Oct 2023 Responsible Service of Alcohol
- Jan 2023 Police Clearance
- Jan 2023 Provide CPR
- Jan 2022 Working with Children
- Jan 2020 NDIS Support Worker Orientation, NDIS
- Feb 2019 Mental Health First Aid
- Apr 2005 C Class Driver’s License
References
- Kaleb Norman, Coordinator, Enable Southwest, 0423 394 379
- Kylie Schafer, Senior Youth Worker, City of Canning, 0407 384 266
Personal Information
Date of Birth: 04/14/88
Timeline
Bar Service/Merchandise/Bar Stocking
Perth Bar Staff & Event Logistics Australia
2023.12 - 2024.01
Assistant Youth Worker
City of Canning
2023.02 - 2023.12
Receival Point Operator
CBH Group Kellerberrin
2022.11 - 2022.12
Tutor
Indigenous Tutorial Assistance Scheme Murdoch University
2022.02 - 2022.12
Support Worker
Camcan Bunbury
2019.10 - 2020.07
Youth Residential Caregiver
St John of God Horizon House Bunbury
2016.05 - 2017.06
Support Worker
Enable WA
2015.10 - 2024.01
Service Coordinator
Hearth House Bunbury
2015.01 - 2015.06
Service Coordinator
Ford and Doonan Bunbury
2013.10 - 2015.01
Issuing Officer/Temporary Assistant
Australian Electoral Commission
2013.08 - 2013.09
Level 2 Traffic Controller
Traffic Force Bunbury
2013.02 - 2013.08
Bartender
Club Aussie Bar Helsinki
2012.06 - 2012.12
Bartender
Coppid Beech Hotel Bracknell
2011.11 - 2012.01
Scheduler
Ford and Doonan Airconditioning Perth
2010.11 - 2011.11
Reception/Counter Sales
Polyaire Balcatta
2008.04 - 2010.11
Bartender/Waitperson
The Forrest Centre Reception Centre Perth CBD
2007.03 - 2008.04
Waitperson/Bartender
The George and Dragon Pub Long Hanborough
2006.12 - 2007.02
Bartender/Waitperson
The Bear Hotel Woodstock
2006.03 - 2006.10
Bachelor of Arts (Psychology) -
Murdoch University
Certificate III Individual Support (Disability) -
Corporate First Aid
Diploma of Youth Work -
CTA Australia
Certificate III Radio Broadcasting -
Central TAFE
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