Megan Semler
Loganlea,QLD
Summary
I am a dedicated professional with a history of meeting company goals, utilising consistent and organised practices, skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand.
I have an excellent reputation for resolving problems and improving customer satisfaction. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organisational skills.
My goal is to seek and maintain a full or part time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Production Operator
Ellume Ltd
Richlands , QLD
04.2021 - Current
- Working on fast pace production line producing diagnostic testing devices for COVID- 19 and Tuberculosis.
- Prepared machines for daily use by calibrating and performing preventive maintenance.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Loaded supplies into machines.
- Took part in company-offered training sessions to improve skills and knowledge.
- Inspected final products for defects and flaws using proper QA procedures.
- Monitored machinery in operation to identify concerns and make corrections or report complex problems.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Packaged finished products and prepared packages for accurate shipping.
- Took on additional shifts during peak work periods to keep projects on schedule.
Employment Consultant
Advanced Personal Management
Brisbane, QLD
01.2010 - 10.2012
- Liaise with clients with disabilities to gain suitable employment or training.
- Liaise with employers, trainers and Centrelink
- Tracked clients progress in DDS database to provide fortnightly reports.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Developed job leads in order to increase placements.
- Proofread and edited clients resumes to improve interview chances.
- Recognised client employment barriers and devised strategies to resolve.
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Gaming Manager, Customer Liaison Officer
Star Hotel Group
Brisbane And Surrounding Suburbs, QLD
10.2012 - 01.2021
- Supervised the smooth running of the gaming room Supervision and training of new gaming staff
- Maintained customer loyalty to the hotels with expert and immediate handling of complaints.
- Enforced standards for recording customer and transactional information in computers.
- Stayed current on games offered at establishment, as well as ever-changing techniques used by cheaters.
- Called and conferred with maintenance personnel to minimize profit loss due to poor equipment condition.
- Interpreted and enforced rules for gameplay and betting limits.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Gaming reporting and Compliance
- Coordinated staff schedules, rotations and breaks.
Assistant Manager
ALH Group
Brisbane And Surrounding Suburbs, QLD
01.2007 - 03.2010
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Established and optimised schedules to keep coverage and service in line with forecasted demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Help Desk Operator
Odyssey Gaming Call Centre
Murarrie, QLD
01.2007 - 01.2007
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
- Walked user through series of steps to determine problem and implement likely solution.
- Logged activities in tracking system to maintain accurate, timely records.
- Oversaw installations of new technology and new personnel training.
- Provided support for network infrastructure and baseline configurations.
- Inspected equipment for full power potential before and after updates.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Helped streamline repair processes and update procedures for support action consistency.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
High School Diploma -
TAFE NSW
Cessnock, NSW11.1991
Skills
- Assembly and Production
- Workstation Equipment Monitoring
- Teamwork and Communication
- Machine Operation
- Quality Inspections and Reporting
- Material Quality Control
- Preparing Shipments
- Safety Standards Compliance
- Organisational Standards
- In-Person and Telephone Interviewing
Timeline
Production Operator
Ellume Ltd
04.2021 - Current
Gaming Manager, Customer Liaison Officer
Star Hotel Group
10.2012 - 01.2021
Employment Consultant
Advanced Personal Management
01.2010 - 10.2012
Assistant Manager
ALH Group
01.2007 - 03.2010
Help Desk Operator
Odyssey Gaming Call Centre
01.2007 - 01.2007
High School Diploma -
TAFE NSW