Summary
Overview
Work History
Skills
Timeline
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Megan Sinclair

Caerleon,New South Wales

Summary

Proven leader in housekeeping and team management, notably at Paragon Hotel, where I spearheaded safety protocols and efficiency improvements, boosting staff retention and guest satisfaction. Expert in workload prioritization and employee motivation, I excel in enhancing cleaning standards and inter-department collaboration, significantly optimizing operational workflows.

Overview

5
5
years of professional experience

Work History

Head Housekeeping Supervisor

Paragon Hotel
08.2021 - 02.2024
  • Implemented safety protocols for the use and storage of cleaning chemicals, minimizing accidents and incidents on property.
  • Enhanced housekeeping efficiency by implementing updated cleaning procedures and equipment usage techniques.
  • Established open communication channels with all team members, promoting a positive work environment.
  • Improved employee retention rate through effective training programs and performance evaluations.
  • Collaborated with other department heads to ensure seamless guest experience throughout their stay.
  • Maintained a high standard of cleanliness with thorough supervision of staff''s daily tasks.
  • Overhauled lost-and-found procedures to minimize misplaced items while improving property-wide organization methods.
  • Continuously evaluated processes to identify areas needing improvement, incorporating best practices to optimize workflow efficiency.
  • Managed deep-cleaning projects during low occupancy periods to maintain overall upkeep of hotel rooms and common areas effectively.

Supervisor/Housekeeper

Peppertree Hill
04.2019 - 08.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Skills

  • Housekeeping knowledge
  • Workload prioritization
  • Employee Motivation
  • Task Delegation
  • Customer Service
  • Waste disposal
  • Folding clean laundry
  • Training and mentoring
  • Cleaning techniques
  • Sanitation Standards
  • Quality improvements
  • Guest Relations
  • Expense Tracking
  • Regulatory Compliance
  • Inter-department collaboration
  • Quality Assurance Controls
  • Data Archiving
  • Budget Administration

Timeline

Head Housekeeping Supervisor

Paragon Hotel
08.2021 - 02.2024

Supervisor/Housekeeper

Peppertree Hill
04.2019 - 08.2021

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Megan Sinclair